Experienced Part Time Remote Data Entry Clerk – Technical Support and Customer Service Specialist

Welcome to Workoo Technologies

We are a leading company in the technology industry, dedicated to providing innovative solutions and exceptional customer service. Our team is growing, and we are excited to announce an immediate hiring opportunity for a Part Time Data Entry Clerk – Remote. This role offers a unique chance to join our dynamic team, work from the comfort of your own home, and develop your skills in technical support and customer service.

Job Overview

As a Part Time Data Entry Clerk – Remote, you will play a vital role in our technical support team, responsible for receiving and processing requests for technical assistance from customers. You will work closely with our Help Desk technicians to ensure that customer issues are resolved efficiently and effectively. This is a part-time, permanent opportunity with flexible hours, allowing you to balance your work and personal life.

Key Responsibilities

• Receive and process requests for technical assistance from customers via phone, email, or online portals
• Open and submit requests into our ticketing system for review by Help Desk technicians
• Review open tickets to ensure timely resolution and follow-up with customers as needed
• Email responses to customers to provide updates and ensure exceptional customer service
• Collaborate with Help Desk technicians to resolve customer issues and improve overall customer satisfaction
• Maintain accurate and detailed records of customer interactions and issue resolutions

Essential Qualifications

To be successful in this role, you should have:

• No prior experience is required, but previous experience in IT Help Desk ticketing or online customer service is an asset
• Exceptional typing skills and attention to detail
• Comfort working on a computer for extended periods
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and customer service skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a technical support or customer service role
• Familiarity with ticketing systems and customer relationship management (CRM) software
• Basic knowledge of computer hardware and software troubleshooting
• Experience working in a remote or virtual team environment

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Technical skills: Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications
• Communication skills: Excellent written and verbal communication skills, with ability to effectively communicate with customers and technical teams
• Problem-solving skills: Ability to analyze problems and provide effective solutions
• Time management skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Adaptability: Ability to adapt to changing priorities and workflows

Career Growth Opportunities

At Workoo Technologies, we are committed to helping our employees grow and develop their careers. As a Part Time Data Entry Clerk – Remote, you will have opportunities to:

• Develop your technical support and customer service skills
• Learn new software applications and technologies
• Advance to more senior roles within the company, such as Help Desk technician or team lead
• Participate in training and professional development programs

Work Environment and Company Culture

At Workoo Technologies, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. We offer a flexible and inclusive work environment that allows you to balance your work and personal life.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate of up to $20 per hour, depending on experience
• Opportunities for career growth and professional development
• Flexible work hours and remote work arrangement
• Access to cutting-edge technologies and software applications
• Collaborative and supportive work environment

Conclusion

If you are a motivated and detail-oriented individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity. As a Part Time Data Entry Clerk – Remote, you will play a vital role in our team and have the opportunity to grow and develop your career. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply today!