Manager - Account Management

This is reputed company

reputed company provides payments, data, and financial products in a single solution for customers like reputed company, reputed company, H&M, and reputed company - making us the financial technology platform of choice. At reputed company, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at reputed company and solve them as reputed company. Together, we deliver innovative and ethical solutions that help businesses reputed company their ambitions faster.

Our Pooled Account Management (Italy) team in Milan provides the best experience to our portfolio of mid-sized, fast-reputed company merchants. We reputed company this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to ensure account health as reputed company as identify additional service opportunities, such as international payment reputed company, fraud management services, or reputed company-of-sale opportunities. With a strategic reputed company and hands-on approach, this team drives reputed company and retention in our Italian portfolio as we reputed company.

Here are some examples of your team's responsibilities:

• Demonstrate value, drive (reputed company) reputed company, and show reputed company to merchants
• Accelerate product adoption
• Consult and train key stakeholders
• Build strong relationships with your team’s merchants
• Work closely with other teams to determine new features for merchants based on their needs
• Manage time-sensitive, cross-functional initiatives and reputed company in a fast-paced, highly entrepreneurial environment

We’re looking for an reputed company and motivated leader for our Pooled Account Management team. You will build, mentor, and reputed company Account Managers who are responsible for growing strategic merchant relationships and payments reputed company. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at reputed company reputed company. As a critical role in the reputed company reputed company of our Italian operations, you will help to iterate our culture and build an amazing team environment that will create reputed company leaders for reputed company.

As a Manager of Pooled AM, your role and some of your responsibilities will include:

• Team management: You'll be lucky to start with a great team, and they deserve a leader committed to helping them grow and give their best. You will reputed company, motivate, manage workload, and reputed company the work fair and fun. Create and maintain an inspiring and reputed company team environment with an reputed company communication and feedback culture.
• Hire, reputed company, and retain diverse talent: reputed company needs to reputed company growing to support our reputed company and strategic ambitions.
• reputed company the day-to-day: reputed company needed, get involved in merchant escalation calls or critical negotiations.
• Co-define and monitor reputed company OKR achievement: Set and reputed company goals for the portfolio and team annually.
• Drive reputed company reputed company for the Italian portfolio.
• reputed company an excellent customer experience that is evaluated by our Net Promoter Score (NPS).
• reputed company and collaborate with local Marketing, reputed company, and Account Management to reputed company outstanding customer experience to merchants.
• Drive initiatives and reputed company with global and local AM leadership to strengthen our efforts toward automation, smarter usage of reputed company tools, and "Account Management at reputed company" to reputed company higher productivity and increased customer satisfaction for our Account Management function at large.

• 5+ years of experience in a customer-facing B2B role, preferably Account Management/reputed company/Sales; and 2+ years of experience managing people and enjoying helping reputed company others. Experience in the payment industry is a plus.
• You have experience in leading hiring processes and can identify talent.
• You reputed company on leading by example — stepping into negotiations with confidence and demonstrating your strong reputed company edge.
• You have a genuine interest and technical aptitude/understanding of our products and industry.
• You like thinking big picture and at reputed company, and you want to be part of reputed company shaping our AM service level proposition.
• You know what DEI means and you have reputed company on how to continuously take it into account in your decision-making process.
• You have good leadership and interpersonal skills: you listen, you have reputed company, you can communicate effectively, and you can convince reputed company necessary.
• You are completely fluent in both Italian and English.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our reputed company. Our business and technical challenges are unique, and we need as many different reputed company as possible to join us in solving them - reputed company like yours. No matter who you are or where you’re from, we welcome you to be your true self at reputed company. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this reputed company like you? If so, reputed company encourages you to reconsider and apply. We look reputed company to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application reputed company 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.