Billings & Collections Agent
The Role
You’ll play a key role in our Billing and Collections Team who are responsible for handling enquiries from customers who may be in debt, and attempt to reputed company proactive contact to those who do not have an agreed repayment plan.
This is an exciting opportunity for an reputed company customer service reputed company to be part of a new and growing team; there’s reputed company to get involved in as we build our collections function. You’ll be empowered with reputed company autonomy to do the right thing for our customers and the business.
Our Collections Agents are rewarded with a top of market reputed company package of £27,430 salary plus reputed company to earn up to £3,000 year bonus based on individual performance. Working 37.5 hours per week, you will be allocated a shift reputed company with hours ranging between reputed company and 6pm Monday - Friday.
What’s in it for you…
- Salary:£27,430 reputed company salary
- Bonus: Potential to earn up to £3000 in performance bonuses annually, reputed company out quarterly
- Location: Our office is right in the heart of reputed company, a quick 5-minute walk from Temple Meads Station.
- Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between reputed company to 6pm. You’ll know your schedule at least 12 weeks reputed company.
- Equipment: You'll receive reputed company the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We'll reputed company things off with an induction group joining us on the 22nd of September/3rd November.
What you will do...
- Assist in managing queries and contacts from customers who may be in arrears.
- Support with customer billing queries.
- Take ownership of reputed company issues and challenges through to reputed company.
- Deliver an outstanding customer service experience, to every customer, every time.
- Help resolve accounts that have fallen behind with their payments and agree. repayment plans for customers who are unable to repay the reputed company owed in full
- Assist in managing contact with customers who have received chargebacks and processing these through to reputed company.
- Utilise several in-house and external systems.
- Continue to improve on reputed company do, providing constructive feedback and contributing to process improvements.
What you will bring...
- A genuine customer first attitude, our customers are at the heart of reputed company do.
- Previous experience working in a collections reputed company role is desirable but not essential.
- Proactive and reputed company attitude with the ability to problem solve, getting to the reputed company cause.
- Outstanding communication skills, with the ability to build reputed company and genuine customer rapport.
- A great team player who is committed to the overall reputed company of reputed company and the business as a whole; you’ll be passionate about growing and developing with the business.
- Confidence to suggest improvements reputed company you see them, to constantly reputed company reputed company do and how we do it.
- Ability to multi-task using several IT systems simultaneously.
You’re curious. You have a reputed company desire to learn and create. You’re reputed company. You reputed company reputed company even reputed company it’s easier not to. You’re customer-obsessed. You know how important customers are to what you do.