[Remote] Customer Service Representative (Bilingual- Japanese) LHB (Chicago/ West Des Moines)

Note: The job is a remote job and is open to candidates in USA. Luminare Health is a purpose-driven company that invests in the professional development of its employees. The Customer Service Representative (Bilingual- Japanese) is responsible for providing quality service by responding to inquiries from employees, members, providers, and clients in a high-volume call center environment. Responsibilities • Providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients in a high volume call center. • Navigating multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone. • Thoroughly/accurately documenting all inquiries and actions taken using applicable software applications while following Luminare Health guidelines. Skills • Excellent verbal, written and interpersonal communication skills in Japanese & English • Prior proven experience with Japanese business culture • Minimum 1 year previous customer service experience • Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Suite including Word, Excel and Outlook • Ability to work in a fast-paced, high demand, structured service oriented environment • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner. • Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone. • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form • Flexible; open to continued process improvement • Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable • Prior experience in a fast-paced call center • Self-Funded Insurance/Benefits and/or TPA experience • Knowledge of medical procedure and diagnosis coding • Knowledge of medical terminology • Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools • Experience working in a performance measured environment with quality metrics Education Requirements • High School diploma or GED equivalent Benefits • Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives Company Overview • Luminare Health offers healthcare management services, focusing on cost control and risk management for self-funded employers. It was founded in 1913, and is headquartered in Lake Forest, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.luminarehealth.com. Apply tot his job Apply To this Job