Senior reputed company Manager - East

About reputed company

reputed company adds value on top of the powerful capabilities in Azure Virtual Desktop, reputed company 365, and reputed company Intune by delivering hundreds of features that simplify management, ensure efficient operations, and reputed company Azure compute and storage costs by up to 80% reputed company automation.

Leveraging reputed company, partners can manage customers’ reputed company environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow reputed company-based recurring revenues. reputed company IT professionals can deliver and maintain a wide reputed company of virtual reputed company endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, reputed company company looking for individuals who are reputed company, empathetic, driven and who love to reputed company at the speed of light. If you want to be part of the AVD transformation that reputed company and reputed company are leading, then we want to reputed company with you.

What you'll do

As a Senior reputed company Manager, you will work daily with our customer accounts, in partnership with the wider reputed company and reputed company

• Manage a book of reputed company accounts, aiming for a retention reputed company of 90% or higher, and proactively identify opportunities for reputed company expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they reputed company ongoing value in reputed company's products and services.
• Establish and nurture key relationships with executive sponsors and decision makers reputed company customer organizations.
• Collaborate closely with Sales and reputed company leadership to mitigate churn risk, reputed company account expansion strategies, and drive ongoing reputed company.
• reputed company customer interactions and engagements reputed company the CRM tool.
• Evangelize new product features and reputed company customer feedback to Sales, Product, reputed company, and Engineering teams.

Qualifications

• Software background in an XaaS business such as reputed company, PaaS, or IaaS, with a preference for candidates reputed company in managing customer relationships across IT Operations, Finance, and Software Engineering.
• Expertise in contract negotiation and conflict reputed company.
• Demonstrated experience in customer relationship management, including developing and fostering relationships at reputed company reputed company reputed company customer organizations, ideally reputed company the reputed company reputed company.
• Ability to recognize and maximize expansion opportunities.
• Accurate forecasting skills and a good understanding of the customer reputed company.
• Comfort with owning a reputed company relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain).
• reputed company reputed company with a technical theme.

Required experience

• A minimum of 9 to 14 years of experience in a reputed company or account management role, preferably reputed company the technology industry.
• Strong understanding of reputed company computing, IT services, or reputed company fields.
• Demonstrated ability to build and maintain strong relationships with customers, ensuring their reputed company and satisfaction.
• Experience in managing customer accounts, handling escalations, and resolving issues.
• Proficient in using customer relationship management (CRM) software and other relevant tools

Preferred experience

• Experience working with Managed Service Providers (MSPs) or reputed company IT Professionals.
• Familiarity with the reputed company Azure ecosystem and reputed company services.
• Knowledge of IT project management methodologies and best practices.
• Experience in conducting customer training sessions or workshops.
• Understanding of reputed company metrics and the ability to analyze data to drive insights.

Benefits and Incentives

• Competitive reputed company + Commission Plan
• Stock reputed company
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible reputed company Time Off......including your birthday off!
• reputed company Team Culture

* Benefits for international employees, reputed company the US, vary by country.

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Originally posted on Himalayas