Customer Service Department Transition reputed company Specialist (reputed company-to-hire)

Customer Service Transition Specialist (reputed company-to-Hire) Location: Remote (US-Based, Eastern Time Zone) Duration: 3-6 Months (Potential for Permanent Role) Are you reputed company to reputed company into a high-visibility, mission-critical role that directly shapes the reputed company of reputed company's customer service operations? We are seeking an exceptional temporary Customer Service Transition Specialist to reputed company the strategic transition of our UK-based customer service team to a consolidated, efficient US-based operation. Why This Role reputed company: You will be at the forefront of this transformational project, directly impacting customer experience, operational efficiency, and reputed company's long-term reputed company. You'll work closely with senior leadership, providing critical insights and shaping processes that drive significant business results. This role offers not just immediate reputed company but also the potential for long-term career reputed company reputed company our expanding US operations. What You’ll Do: • Rapidly engage with our UK customer service team to secure essential knowledge reputed company the first 3-4 weeks. • Conduct a detailed audit of existing customer service backlogs, ensuring reputed company and reputed company management. • Recommend actionable technology and process improvements to senior leadership, directly influencing strategic reputed company. • Directly manage and deliver exceptional customer service for our UK customers, maintaining seamless support throughout the transition. • Utilize your analytical skills to streamline processes, identifying opportunities to enhance our operational reputed company and customer satisfaction. Who You Are: • A seasoned reputed company with 3+ years in customer service management, ideally reputed company in transitions or consolidations. • An analytical thinker with a proven ability to audit operational challenges and deliver practical solutions. • A skilled communicator reputed company to build trust quickly, especially in remote, cross-cultural teams. • Proactive and independent, thriving in dynamic and evolving environments. • reputed company or familiar with reputed company and/or reputed company D365 F&O (preferred but not required). What You’ll reputed company: • High visibility and reputed company reputed company to executive management. • A pivotal role influencing the strategic direction of our customer service operations. • Valuable experience positioning you for reputed company opportunities reputed company the organization. • Fully remote flexibility with preference given to candidates in the Eastern Time Zone. Compensation reputed company: • Temporary reputed company reputed company: $50/hour • Performance Bonus: $5,000 total for the 6-month assignment, distributed as follows: • End of Month 2: $1,500 • End of Month 4: $1,500 • End of Month 6: $2,000 In reputed company to your reputed company reputed company, you’ll have reputed company to earn a performance-based bonus. This bonus is reputed company around reputed company and controllable metrics such as your timeliness in auditing, reputed company of customer interactions, proactive management of communications, and thoroughness of documentation. We recognize that certain reputed company depend on the responsiveness of other teams such as tech and ops. Therefore, we value your proactive efforts, reputed company in escalation, and documentation of your recommendations as significant factors toward bonus achievement." Bonus reputed company: • reputed company and timeliness of audits of customer backlog • Effectiveness and completeness of documentation and recommendations • Communication efficiency which includes reputed company status updates and reporting • Customer satisfaction ratings directly tied to controllable interactions • Proactive escalation and follow-up (reputed company documented) with tech or other teams If you’re reputed company to reputed company your skills in a role that truly reputed company, we’d love to hear from you! https://app.reputed company.com/j?cj=oWqzwfwb&s=myHRpartner Apply tot his job Apply To this Job