Customer Support and Response Specialist - Remote - Driver Assistance Program - Flexible Schedule - Work from Home

Join the WooHoo! Crew at Working Solutions - Deliver Exceptional Customer Experiences from the Comfort of Your Home

Are you a customer service enthusiast looking for a flexible and fulfilling remote work opportunity? Do you have a passion for helping others and providing top-notch support? Working Solutions is seeking friendly, attentive, and empathetic independent contractors to join our team of Customer Care PROs! As a Customer Support and Response Specialist, you will have the opportunity to work from home and assist Driver Assistance Program customers with a range of safety services, including Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more.

About Working Solutions and the Driver Assistance Program

Working Solutions is a leading provider of customer service solutions, partnering with brands across various industries to humanize their customer experience. Our team of independent contractors works in a flexible, remote environment, providing exceptional support to customers across the globe. The Driver Assistance Program is one of our exciting client programs, offering a range of safety services to drivers in need of assistance. As a Customer Support and Response Specialist, you will play a critical role in delivering these services and ensuring that customers receive the support they need.

Key Responsibilities:

• Listen carefully to callers and evaluate their situations to provide appropriate solutions and resolve their issues
• Provide exceptional customer service, exhibiting a high degree of caring and empathy on each call
• Handle stressful situations in a calming manner, reassuring and controlling emotional and difficult calls
• Multi-task to find answers while on calls with customers
• React and respond decisively in emergency situations
• Utilize strong customer service skills, including active listening

Requirements and Qualifications:

To succeed as a Customer Support and Response Specialist, you will need:

• A caring, sympathetic, and helpful demeanor
• Strong customer service skills, including active listening
• The ability to multi-task and find answers while on calls with customers
• The ability to react and respond decisively in emergency situations
• The ability to reassure, control, and diffuse emotional and difficult calls
• Prior experience with driver assistance programs is a bonus, but not required
• Fluent English language skills; bilingual contractors fluent in Spanish and English or French and English are encouraged to apply

Schedule and Flexibility:

As an independent contractor with Working Solutions, you will enjoy a flexible schedule that allows you to work from home and choose your own hours! Our client hours of operation are open 24x7, with day, night, and weekend hours available. You can select the hours that work best for you, with contract hours ranging from 15 to 40 hours per week.

Compensation and Benefits:

As a Customer Support and Response Specialist, you can expect to earn:

• $0.28 per customer interaction minute, with a minimum guarantee of 45 minutes per available hour
• An equivalent of $12.60 - $16.80 per hour
• Bilingual contractors will earn $0.31 per customer interaction minute, with a 48-minute minimum guarantee
• Bilingual contractors can expect to earn an equivalent of $14.88 - $18.60 per hour

Technology Requirements:

To work as a Customer Support and Response Specialist, you will need:

• A quiet, uninterrupted environment during all working hours
• A broadband internet connection, recommended at least 10 MBPS
• A wired internet connection to be used during tech setups, while attending education classes, and while working
• A Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running, and up to date
• A wired USB headset with microphone (Gaming headsets not accepted)
• A smartphone, Android tablet, or iPad, and willingness to install an authentication app related to program work

Career Growth Opportunities and Learning Benefits:

As an independent contractor with Working Solutions, you will have access to a range of career growth opportunities and learning benefits, including:

• The opportunity to gain experience in different industries and expand your skillset
• A supportive environment that allows you to focus on delivering exceptional customer service
• Flexibility to choose your own hours and work from home
• The chance to work with a range of clients and brands across various industries

Work Environment and Company Culture:

At Working Solutions, we pride ourselves on a company culture that values flexibility, support, and exceptional customer service. As an independent contractor, you will be part of a community of remote workers who are passionate about delivering top-notch support to customers. Our team is dedicated to providing a supportive environment that allows you to succeed and grow in your role.

Perks and Benefits:

As an independent contractor with Working Solutions, you will enjoy a range of perks and benefits, including:

• Flexible scheduling and the ability to work from home
• The opportunity to gain experience in different industries and expand your skillset
• A supportive environment that allows you to focus on delivering exceptional customer service
• The chance to work with a range of clients and brands across various industries

Contractual Relationship:

As an independent contractor with Working Solutions, you will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

How to Apply:

If you are a motivated and customer-focused individual looking for a flexible and fulfilling remote work opportunity, we encourage you to apply for this exciting role! To apply, simply click the "Apply Now" button and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to login to our online portal to complete a technology scan and view and apply directly to the contracts that match your interest.

Don't miss this opportunity to join the WooHoo! Crew at Working Solutions and start delivering exceptional customer experiences from the comfort of your home. Apply now and take the first step towards a fulfilling and flexible remote career!