Senior Specialist, Field Readiness - Driving Product Launches and Client Success at Indeed

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At Indeed, our mission is to help people get jobs, and we're committed to creating an inclusive and accessible workplace where everyone can thrive. As the world's number 1 job site, we're looking for talented individuals who share our passion for innovation and delivering exceptional experiences for job seekers. We're excited to announce an immediate opening for a Senior Specialist, Field Readiness, to join our GTM Accelerate organization and play a key role in driving the success of our Client Success and Sales teams.

About the Role

As a Senior Specialist on Field Readiness, you will be responsible for assisting with the launch of new products and product-related changes and initiatives to our Client Success (CS) and Sales teams. You will serve as a trusted partner and resource to your aligned partner groups, products, and field teams and regions, helping to shape a positive client experience by actioning field feedback and driving product and process improvement.

Key Responsibilities:

• You will be a senior contributor on a team responsible for preparing clients and CS & Sales teams for new product and feature launches.
• You will serve as an advocate and proxy for field teams globally, ensuring CS and Sales priorities and the experience of their clients are collected and addressed throughout product launches and/or updates.
• You will work cross-functionally with Product and GTM teams to ensure Indeed's field teams have the right resources and tools to sell, retain, and manage Indeed products.
• You will engage CS and Sales within your aligned segments and regions to gather feedback, identify key priorities, and deeply understand what is needed to enhance product go-to-market strategy for Indeed's field teams and clients.
• You will ensure you follow and create, where needed, clear channels through which to route feedback from clients and internal partners to facilitate new solutions and translate challenges into product opportunities.

What We're Looking For

We're seeking a highly skilled and experienced professional with a strong background in Client Success or Sales-centric roles. You should be strategic and methodical, with a wealth of experience in global Client Success and Sales organizations. You should be detailed, organized, and able to build and execute effective project plans, create processes, and implement strategies that scale globally.

Essential Qualifications:

• 5+ years of relevant experience in CS, Sales, project management, or product management.
• Ability to grasp complex new products and workflows quickly and become a product expert.
• Track record of building and maintaining successful relationships across the business.
• Experience within and/or supporting Sales and CS organizations.
• Global experience with a focus on executing complex client and product strategy.
• Demonstrated project management or cross-functional work experience.
• Adaptable, detailed, and able to grasp and apply new concepts quickly.

Preferred Qualifications:

• Experience working on a remote and global team.
• Client-centric with experience supporting product launches and/or managing client relationships.
• Inclusive, enthusiastic about working cross-functionally across varied teams, and you create communication flows and work streams that enable effective collaboration.
• Exceptional listening, communication, and presentation skills with an ability to build rapport with internal partners of diverse cultures and levels of expertise.

What We Offer

At Indeed, we offer a competitive salary and a comprehensive benefits package that includes:

• Medical, dental, vision, disability, and life insurance.
• 401k plan and equity-based incentive program.
• Open paid time off, 12 paid holidays a year, and up to 26 weeks of paid parental leave.
• Quarterly bonuses and Restricted Stock Units (RSUs).
• A dynamic and inclusive work environment that values diversity and promotes career growth.

Our salary range for this role is:

• US Remote: $83,000 - $118,000 per year.
• NYC Metro Area: $90,000 - $127,000 per year.
• Scottsdale: $78,000 - $113,000 per year.
• SF Bay Area: $100,000 - $135,000 per year.
• CAD per year: $74,000 - $110,000.

Our Culture and Values

At Indeed, we're committed to creating a workplace and global community where inclusion is not only valued but prioritized. We believe in fostering a diverse and inclusive environment where every employee feels respected and accepted, fueling innovation and creativity. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment for all qualified applicants.

Career Growth and Development

As a Senior Specialist, Field Readiness, you will have opportunities to grow and develop your career within our organization. You will be working on complex projects, collaborating with cross-functional teams, and driving product launches and client success. You will also have access to training and development programs to help you enhance your skills and expertise.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Please submit your application today, and our team will review it carefully.

Reference ID: 44511

Job Type: Full-time

Work Location: Remote