Experienced Sustainment Lead - Electronic Health Records - Remote Opportunity for IT and Healthcare Professionals to Drive Innovation and Excellence in EHR Modernization

Introduction to GDIT and Our Mission

At GDIT, we are one of the largest IT and mission services providers to the government, dedicated to enabling healthcare organizations to identify and capitalize on their opportunities. We believe in empowering our team members to turn obstacles into action, fostering a culture of innovation, and delivering exceptional services that millions of healthcare professionals depend on every day. As a leader in the industry, we are committed to making a real impact on the world around us, and we invite you to join our team as a Sustainment Lead - Electronic Health Records.

Job Overview and Responsibilities

As a Sustainment Lead, you will play a critical role in supporting Federal EHR Modernization program activities, leading sustainment operations, and overseeing the ongoing management of our live Modernized EHR system. Your key responsibilities will include:

• Coordinating new software release management and upgrades to ensure seamless integration and minimal disruption to services
• Overseeing service desk operations, managing escalations, and ensuring effective issue resolution to maintain high levels of customer satisfaction
• Developing and delivering comprehensive training programs for new hires and existing staff to ensure proficiency in the use of the EHR system
• Collaborating with cross-functional teams, including IT, Clinical Informatics, and Training, to drive continuous improvement and innovation in EHR systems
• Building and maintaining strong relationships with key stakeholders, including clinicians, staff, and EHR vendors, to address operational issues and drive excellence in EHR modernization
• Staying up-to-date with industry best practices and emerging trends in EHR systems, sharing knowledge and insights with the team to drive innovation and process improvement

Key Areas of Focus

As a Sustainment Lead, you will be responsible for managing four key areas of sustainment, including:

• Release management: ensuring that all software releases, patches, and upgrades are thoroughly tested and implemented with minimal disruption to services
• Training content management: developing and delivering comprehensive training programs to ensure that all staff are proficient in the use of the EHR system
• Service desk management: overseeing service desk operations, managing escalations, and ensuring effective issue resolution to maintain high levels of customer satisfaction
• Risk management: identifying and mitigating risks associated with EHR system implementation and ongoing management

Essential Qualifications and Experience

To be successful in this role, you will need:

• A Bachelor's degree in a relevant field, such as Healthcare Informatics, Computer Science, or a related discipline
• At least 8 years of relevant work experience in large-scale Electronic Health Record (EHR) sustainment, with a strong technical background in EHR systems
• Experience with post-go-live optimization, including release management, training content management, and service desk management
• Excellent leadership and communication skills, with the ability to build and maintain strong relationships with key stakeholders
• Ability to travel up to 25% of the year, if needed
• Must be able to obtain a Public Trust clearance

Desired Qualifications and Experience

While not essential, the following qualifications and experience are highly desirable:

• Degree in Healthcare Informatics or a related discipline
• Oracle Health (Cerner) certification or equivalent
• 8+ years of experience in system administration and support, with a strong technical background in EHR systems
• ITIL certification or equivalent
• Experience with ITSM (IT Service Management) and PMP (Project Management Professional) certification

Career Growth Opportunities and Learning Benefits

At GDIT, we are committed to helping our team members own their careers and grow professionally. As a Sustainment Lead, you will have access to:

• Internal mobility team dedicated to helping you navigate your career path and identify new opportunities
• Challenging work that makes a real impact on the world around you, with opportunities to drive innovation and excellence in EHR modernization
• Full-flex work week and customizable health benefits packages to support your work-life balance and overall well-being
• 401K with company match to help you plan for your future

Work Environment and Company Culture

At GDIT, we pride ourselves on our collaborative and dynamic work environment, with a strong focus on teamwork, innovation, and customer satisfaction. As a Sustainment Lead, you will be part of a talented team of professionals who are passionate about delivering exceptional services and making a real impact on the world around us.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• 401K with company match
• Customizable health benefits packages
• Internal mobility team dedicated to helping you own your career
• Challenging work that makes a real impact on the world around you
• Full-flex work week and opportunities for professional growth and development

Conclusion and Call to Action

If you are a motivated and experienced IT and healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Sustainment Lead - Electronic Health Records, you will play a critical role in driving innovation and excellence in EHR modernization, with opportunities for professional growth and development in a dynamic and collaborative work environment. Apply now to join our team and make a real impact on the world around you!

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