Part Time Remote Data Entry Specialist for Customer Service Representative Role at Walgreens

Join Walgreens as a Part-Time Remote Data Entry Specialist: Revolutionizing Healthcare through Technology

Walgreens, a pioneering American pharmaceutical retailer and a household name since 1901, is on the lookout for a highly skilled and detail-oriented Part-Time Remote Data Entry Specialist to join its dynamic team as a Customer Service Representative. As a leader in the healthcare industry, Walgreens is committed to providing exceptional customer service and leveraging technology to enhance patient care. If you're passionate about making a difference in people's lives and are looking for a flexible, rewarding career opportunity, this is your chance to shine.

About the Role

As a Part-Time Remote Data Entry Specialist, you will play a critical role in ensuring the accuracy and efficiency of patient data entry, resolving third-party issues, and providing top-notch customer service. Working under direct supervision, you will adhere to guideline working methods and perform obligations according to Walgreens' policies and procedures. Your responsibilities will include utilizing pharmacy systems to obtain patient and medication information, handling patient medication requests, and troubleshooting data entry-related exceptions.

Key Responsibilities

• Data Entry and Patient Enrollment: Using Walgreens' prescription data entry techniques and guidelines, process new patient enrollment by entering data into the appropriate system, handle patient medication requests within HIPAA guidelines, and enter refill orders for processing.
• Patient Communication: Handle correspondence to patients (inbound calls, chats, emails) and make outbound calls to prescribers and patients on a case-by-case basis to resolve issues or provide information.
• Third-Party Issue Resolution: Investigate, gather information, make corrections, and resubmit claims for processing according to individual plan requirements. Make phone calls to support plans and others to obtain information, gain override approval, or otherwise resolve third-party issues.
• Support for Pharmacists: Provide assistance to pharmacists, both in-office and at other locations, and identify and communicate issues to senior-level staff as appropriate.
• Professional Development: Acquire and maintain an active professional license or certification within the first 90 days of employment and keep it active throughout your tenure.

Essential Qualifications and Skills

To succeed in this role, you must possess:

• Basic Computer Skills: Ability to start up and shut down a computer, use a mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online.
• Basic Web Browsing Skills: Ability to open a browser, type in URLs in the correct location, use a search engine, bookmark a webpage, navigate using back/forward/stop buttons, and complete forms online.
• Intermediate Keyboarding Skills: At least 25 WPM, typing by memory, and arranging documents.
• Effective Communication: Ability to communicate effectively in writing and verbally.
• Bachelor's Degree: A bachelor's degree from an accredited institution.

Preferred Qualifications and Skills

While not mandatory, the following qualifications and skills are highly preferred:

• Pharmacy Experience: At least one year of pharmacy experience in a retail or call center environment.
• Customer Service Experience: Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Advanced Keyboarding Skills: At least 35 WPM, typing by memory, and arranging documents.
• Bilingual: Familiarity with both Spanish and English.

Career Growth and Learning Benefits

At Walgreens, you're not just taking on a job; you're embarking on a career journey. With opportunities for professional development and advancement within the company, you can grow your skills and expertise. Walgreens offers training programs, skills development initiatives, and the chance to move up the corporate ladder. Whether you're looking to enhance your technical skills or develop your leadership abilities, Walgreens is committed to helping you achieve your career goals.

Work Environment and Company Culture

As a part-time remote data entry specialist, you'll enjoy the flexibility of working from home while being part of a dynamic team that's passionate about making a difference in healthcare. Walgreens values its employees and strives to create a work environment that's inclusive, supportive, and engaging. With a focus on health and wellness, Walgreens offers wellness programs designed to promote employee health, including fitness challenges, health screenings, and wellness resources.

Compensation and Benefits

Walgreens offers a competitive compensation package, including:

• $23/Hour: A competitive hourly rate for part-time work.
• Health Care Benefits: Medical, dental, and vision insurance to eligible employees.
• Prescription Drug Discounts: Discounts on prescription drugs and over-the-counter medications when filling prescriptions at Walgreens pharmacies.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Paid Time Off: Paid time off for holidays, vacations, and sick days.
• Retirement Plans: Retirement savings plans, such as 401(K) plans, to help employees save for retirement.
• Employee Discounts: Discounts on products and services sold in Walgreens stores.
• Flexible Scheduling: Depending on your specific job role, Walgreens may offer flexible scheduling options to meet different employee needs.

Join the Walgreens Team

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Data Entry Specialist at Walgreens, you'll be part of a team that's dedicated to revolutionizing healthcare through technology. With a competitive compensation package, opportunities for career growth, and a flexible work environment, this is a chance to take your career to the next level.

Apply Now!