Customer Support Representative - Intuit TurboTax Remote Customer Service Agent - Flexible Scheduling and Opportunity for Growth

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Are you a tech-savvy and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers from the comfort of your own home? Working Solutions is seeking helpful and independent contractors to join our team as Customer Support Representatives. As a remote agent, you will have the flexibility to create your own schedule and work at your own pace while providing top-notch service to our customers.

About Intuit TurboTax and the Industry

Intuit TurboTax is a leading provider of tax preparation software, helping millions of individuals and small businesses navigate the complex world of taxes. As a Customer Support Representative, you will be an integral part of the Intuit TurboTax team, providing critical support to customers during peak tax season. This is a fantastic opportunity to gain experience in the industry, develop your skills, and work with a well-known and respected brand.

Key Responsibilities

As a Customer Support Representative, your primary responsibilities will include:

• Assisting customers with software navigation and troubleshooting
• Helping customers locate prior returns and amendments
• Escalating calls when necessary to ensure timely resolution
• Providing support to customers via various channels, including:
• Phone support with video chat capability
• Traditional chat support
• Communicating with customers in a friendly and professional tone
• Multi-tasking and navigating multiple systems to resolve customer issues efficiently

Essential and Preferred Qualifications

To be successful as a Customer Support Representative, you will need:

• A sincere desire to assist customers and provide exceptional service
• Tech savviness and experience as an avid computer user
• The ability to multi-task and navigate multiple systems
• Excellent communication skills, with a friendly tone and professional demeanor

While not required, the following qualifications are preferred:

• Previous experience in customer support or a related field
• Familiarity with tax preparation software or similar products
• Strong problem-solving and analytical skills

Skills and Competencies Required for Success

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong technical skills, including proficiency in using computers and software applications
• Ability to work independently and manage your own schedule
• Strong problem-solving and analytical skills
• Attention to detail and ability to multitask

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative with Working Solutions, you will have the opportunity to:

• Gain experience in customer support and develop your skills
• Work with a well-known and respected brand like Intuit TurboTax
• Expand your skillset and broaden your horizons while providing exceptional customer service
• Take advantage of flexible scheduling opportunities and create your own schedule

Work Environment and Company Culture Highlights

At Working Solutions, we pride ourselves on providing a supportive and flexible work environment. As a remote agent, you will have the opportunity to:

• Work from home and avoid commuting hassles
• Create your own schedule and work at your own pace
• Enjoy a flexible and autonomous work environment
• Be part of a team that values exceptional customer service and support

Compensation, Perks, and Benefits

As a Customer Support Representative with Working Solutions, you will have the opportunity to:

• Earn up to $19 per hour, plus incentives
• Earn additional incentives during peak tax season (January - April)
• Take advantage of flexible scheduling opportunities and create your own schedule
• Work from home and avoid commuting hassles

Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times. Additionally, contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule and Contract Details

This seasonal contract starts in January and runs through April 15th, 2024. As a contractor, you will have the flexibility to create your own schedule and work at your own pace. You will be required to:

• Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
• Work a minimum of 4 hours per day, if scheduled
• Be available for weekday and weekend shifts

Technology Requirements

To work as a Customer Support Representative with Working Solutions, you will need:

• A personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract

Important Information

Please note that:

• We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
• Contractors must successfully pass a criminal background check
• The relationship between you and Working Solutions is a contractual relationship
• You will remain an independent contractor for the duration of this program assignment
• Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions

Conclusion and Call to Action

If you are a tech-savvy and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers, we encourage you to apply for this exciting role. As a Customer Support Representative with Working Solutions, you will have the opportunity to work from home, create your own schedule, and earn a competitive hourly rate. Don't miss out on this opportunity to join the WooHoo! Crew and take the first step towards a rewarding and fulfilling career in customer support.