Customer Support Representative - Remote (UT Only) - Providing Exceptional Experiences for Families and Kids through Safe Tech

Join Our Mission to Revolutionize Safe Tech and Deliver World-Class Customer Support

At Gabb Wireless, we're passionate about creating innovative, safe tech products that empower kids to thrive in a digital world. But we don't just stop at product development – we're also dedicated to providing exceptional customer support that exceeds expectations. We're on the hunt for talented Customer Support Representatives to join our team and help us deliver authentic, personable, and quick support experiences that make a real difference in people's lives.

About Our Company Culture and Values

At Gabb Wireless, we pride ourselves on our commitment to creating a safe, supportive, and inclusive work environment that fosters growth, learning, and collaboration. We believe in empowering our team members to take ownership of their work, pursue their passions, and make a positive impact on our customers and the wider community. Our values include:

• Customer obsession: We're dedicated to delivering exceptional customer experiences that exceed expectations.
• Integrity: We operate with transparency, honesty, and ethics in every aspect of our business.
• Innovation: We're passionate about innovation and continuous learning, always seeking new ways to improve our products and services.
• Teamwork: We believe in the power of collaboration and teamwork, working together to achieve common goals.
• Accountability: We take ownership of our actions, decisions, and outcomes, always striving to improve and grow.

Job Summary

As a Customer Support Representative at Gabb Wireless, you'll play a critical role in delivering world-class support to our customers, providing quick, helpful, and personable experiences that make a real difference in their lives. You'll work closely with our customers, supervisors, and shift leads to resolve issues, answer questions, and provide expert guidance on our products and services. If you're passionate about delivering exceptional customer experiences, have a can-do attitude, and are excited about working with a dynamic team, we'd love to hear from you!

Key Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Providing exceptional customer support: Answer incoming calls, emails, and chats from customers, providing high-quality support and resolving issues in a timely and professional manner.
• Taking ownership of customer issues: Follow problems through to resolution, ensuring that customers receive the support they need and that issues are resolved to their satisfaction.
• Collaborating with supervisors and shift leads: Work closely with supervisors and shift leads to ensure customer satisfaction, a productive work environment, and continuous improvement.
• Developing product knowledge: Continually learn about our products and services to enhance your knowledge and better support our customers.
• Troubleshooting and problem-solving: Use strong problem-solving and troubleshooting skills to talk customers through situations clearly and accurately.
• Communicating effectively: Demonstrate exceptional communication skills, reacting quickly and professionally when speaking with customers.

Essential Qualifications

To succeed as a Customer Support Representative at Gabb Wireless, you'll need:

• 1+ year of customer support experience: Preferably in a technology product or service, with a proven track record of delivering exceptional customer experiences.
• Quiet, dedicated workspace: A quiet, dedicated workspace in your home, free from distractions, with reliable internet and equipment.
• Exceptional communication skills: The ability to react quickly and professionally when speaking with customers, with excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting skills: The ability to think critically and resolve issues in a timely and professional manner.
• Enthusiastic and can-do attitude: A positive, enthusiastic attitude that radiates positivity and dedication to each customer.

Preferred Qualifications

We'd love to see:

• Previous experience with call center software: Experience with Calabrio, Gladly, Maestro, or other call center software.
• Technical skills: Familiarity with technology products and services, with a strong understanding of technical concepts and terminology.

Career Growth Opportunities and Learning Benefits

At Gabb Wireless, we're committed to helping our team members grow and develop their skills. As a Customer Support Representative, you'll have access to:

• Comprehensive training program: A comprehensive training program that will equip you with the knowledge and skills you need to succeed in your role.
• Ongoing coaching and feedback: Regular coaching and feedback from supervisors and shift leads to help you continuously improve.
• Career advancement opportunities: Opportunities to advance your career within the company, with a clear path for growth and development.
• Professional development: Opportunities to develop your skills and expertise through training, mentorship, and professional development programs.

Work Environment and Company Culture

At Gabb Wireless, we're proud of our company culture and work environment. As a remote Customer Support Representative, you'll enjoy:

• Flexible work arrangements: The flexibility to work from home or our Lehi office, with a choice of shifts to fit your schedule.
• Company-provided equipment: A company-provided laptop and equipment to support your work.
• Collaborative team environment: A collaborative, supportive team environment that fosters growth, learning, and fun.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $16 per hour: A competitive hourly rate of $16 per hour.
• Quarterly performance-based bonus potential: Quarterly performance-based bonus potential to reward your hard work and dedication.
• Medical, dental, and vision insurance benefits: Eligible for medical, dental, and vision insurance benefits.
• 401(k) retirement savings plan: A 401(k) retirement savings plan to help you plan for your future.
• Generous Paid Time Off and Unpaid Time Off: Generous Paid Time Off and Unpaid Time Off policies to support your work-life balance.

Shifts Available

We're offering two shift options:

• Monday - Friday, 10:30 am - 7 pm
• Tuesday - Saturday, 7 am - 3:30 pm

How to Apply

If you're passionate about delivering exceptional customer experiences, have a can-do attitude, and are excited about working with a dynamic team, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!