**Experienced Customer Experience Specialist - Work from Home Opportunity with a Leading Global Company**
About Us
Welcome to Teleperformance, a strategic partner to the world's leading companies, dedicated to enhancing customer experience through innovative solutions and cutting-edge technology. As the largest interaction expert team in the market, we pride ourselves on being multicultural, highly skilled, and deeply knowledgeable. Our integrated omnichannel solutions, combined with the highest security standards, enable us to deliver exceptional results for our clients. At Teleperformance, we believe that every interaction is unique, and we strive to make each one count.Why Choose Us?
When you join our team, you'll discover a world of opportunities and benefits that will take your career to the next level. Some of the perks of working with us include:- Comprehensive Training Program: We invest in your growth and development, providing you with paid training to ensure you have the skills and knowledge needed to excel in your role.
- Competitive Wages and Benefits: Enjoy a competitive salary, plus a range of benefits, including medical, dental, vision, 401k, and more.
- Flexible Work Arrangements: As a work-from-home opportunity, you'll have the flexibility to work in a comfortable and productive environment that suits your needs.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer a range of programs to support your physical and mental health, as well as your professional growth and development.
- Paid Time Off: Enjoy a generous paid time off policy, allowing you to recharge and spend quality time with loved ones.
Your Impact
As a Customer Experience Specialist, you'll play a vital role in our team, serving as the eyes and ears for our clients. You'll be responsible for fielding customer inquiries, resolving simple and basic support issues, and providing exceptional customer service through various channels, including phone, email, and instant messaging. Your ability to think creatively and find innovative solutions to complex problems will make you a valuable asset to our team.Responsibilities
As a Customer Experience Specialist, your key responsibilities will include:- Providing Customer Support: Respond to customer inquiries via phone, email, or instant messaging, resolving simple and basic support issues in a timely and professional manner.
- Escalating Complex Issues: Identify and escalate complex product-related issues to the appropriate Product Support department, ensuring seamless resolution and customer satisfaction.
- Processing Customer Inquiries: Process a high volume of customer inquiries regarding offered products and services, resolving a targeted percentage of those inquiries in a timely and efficient manner.
- Troubleshooting Customer Problems: Identify the root cause of customer problems and use tools and resources to determine the best course of action to resolve the issue.
- Tracking and Documenting Support Requests: Track and document inbound support requests, ensuring proper notation of customer problems or issues.
- Updating Customer Information: Update customer information and ensure accurate entry of contact information.
- Meeting Job Standards: Meet quality standards, adhere to schedule, and maintain an average handle time (AHT) that meets or exceeds expectations.
- Providing Guidance and Mentoring: May provide guidance and mentoring to less experienced associates, helping them to develop their skills and knowledge.
Qualifications
To succeed in this role, you'll need:- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Age Requirement: You must be at least 18 years old to apply.
- Excellent Customer Service Skills: You'll need to possess excellent customer service skills, with the ability to build high levels of customer satisfaction.
- Typing Speed: You should be able to type at least 25 words per minute (WPM).
- PC Operation and Navigation: You'll need to be proficient in PC operation and navigation.
- Effective People Skills: You'll need to demonstrate effective people skills and sensitivities when dealing with others.
- Ability to Work Independently and in a Team Environment: You'll need to be able to work both independently and in a team environment.
- Excellent Communication Skills: You'll need to possess excellent communication skills, both oral and written.
- Ability to Work in a Fast-Paced Environment: You'll need to be able to work in a constantly changing and fast-paced environment.
- Strong Listening Skills: You'll need to have strong listening skills, with the ability to stay composed and objective.
Being One of Our People
At Teleperformance, we're committed to creating an environment that promotes happiness from the inside out. We value our employees and strive to provide a workplace that inspires learning, growth, and development. We believe in investing in our people, providing them with the tools and resources needed to succeed in their roles. We're proud to offer a range of benefits and programs that support our employees' physical and mental well-being, as well as their professional growth and development.Career Growth Opportunities and Learning Benefits
As a Customer Experience Specialist, you'll have the opportunity to grow and develop your skills and knowledge, with access to a range of training programs and resources. You'll be able to work in a dynamic and fast-paced environment, with the chance to interact with people from all walks of life. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we're committed to providing our employees with the support and resources needed to succeed in their roles.Work Environment and Company Culture
As a work-from-home opportunity, you'll have the flexibility to work in a comfortable and productive environment that suits your needs. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we're committed to providing our employees with the support and resources needed to succeed in their roles. We're a diverse and inclusive organization, with a strong commitment to equality and diversity.Compensation, Perks, and Benefits
As a Customer Experience Specialist, you'll enjoy a competitive salary, plus a range of benefits, including:- Comprehensive Training Program: We invest in your growth and development, providing you with paid training to ensure you have the skills and knowledge needed to excel in your role.
- Competitive Wages and Benefits: Enjoy a competitive salary, plus a range of benefits, including medical, dental, vision, 401k, and more.
- Flexible Work Arrangements: As a work-from-home opportunity, you'll have the flexibility to work in a comfortable and productive environment that suits your needs.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer a range of programs to support your physical and mental health, as well as your professional growth and development.
- Paid Time Off: Enjoy a generous paid time off policy, allowing you to recharge and spend quality time with loved ones.