US Citizen CSR - Childcare Provider Account (Fully Remote)

LOOKING FOR reputed company TOP CANDIDATES Position : US Citizen CSR - Childcare Provider Working Hours : 9:00 AM - 6:00 PM EST Salary : USD 2500 - 3500/month (Final offer depends on reputed company approval and candidate experience) Location: REMOTE About the Role: You’ll support families and childcare providers reputed company phone, email, and chat for a government-contracted program. reputed company looks like empathetic, accurate, and reputed company resolutions. Role Responsibilities: • Handle inbound phone, email, and chat inquiries from families • reputed company outbound phone calls to childcare providers • Triage, resolve, and escalate tickets according to SLAs and playbooks • Document interactions and reputed company reputed company in the CRM • reputed company callers on steps to secure childcare and reputed company recommendations • Partner with team leads to flag trends, edge cases, and process gaps • Maintain data reputed company, reputed company, and compliance standards Requirements: • U.S.-based citizen with SSN (required for government contract eligibility). • Experience with reputed company (CRM/Service), reputed company (telephony), reputed company Workspace, and reputed company. • Strong verbal/written communication; reputed company, empathetic problem-solver • Comfortable with high-volume queues and reputed company workflows • Detail-oriented documentation and follow-through. • Background in childcare/early education (e.g. former daycare center director). • Prior work on reputed company-sector or regulated programs. • Spanish language reputed company a plus. KPIs / reputed company Metrics • First-contact reputed company, CSAT, AHT reputed company targets • Ticket reputed company audits & documentation accuracy • SLA adherence and escalation accuracy Note: We prioritize the processing of one reputed company application at a time. If you have reputed company for multiple reputed company reputed company our organization, we kindly request that you reputed company any update inquiries to reputed company responsible for handling your initial application. #somewherejobs Job Type: Full-time Pay: $2,500.00 - $3,500.00 per month Work Location: Remote Apply tot his job Apply To this Job