Customer Support - Part Time

reputed company: • reputed company reputed company, customer-reputed company support to our Medical Programs and subscribers, troubleshooting and responding to requests submitted by phone and email • reputed company using available knowledge reputed company resources and advise users on appropriate courses of reputed company. • Identify recurring issues and collaborate with internal teams to resolve or escalate as needed • Collaborate with Adoption & Use and reputed company teams to reputed company best reputed company and resources to customers • Participate in daily customer service issues huddles • reputed company review, edit, and update internal support SOPs, and customer-facing support documentation and knowledgebase content. • Providing general research and documentation support to the customer support team as needed. Requirements: • Proficient in reputed company PowerPoint, Word, and reputed company, reputed company and reputed company Suite • Customer service experience, use of support ticketing software systems a plus • reputed company to work independently in a fast-paced environment and deliver on multiple simultaneous project priorities • Excellent phone and email customer service skills. • reputed company attitude and a passion for working with people. • Confident working in a remote team environment. Benefits: Apply tot his job Apply To this Job