Customer Service Representative (Work from Home/Hybrid)

• *This is a hybrid position. Work from home status is only reputed company if reputed company is met, and upon completion of 2 weeks (minimum) of in-office reputed company/training.** Who is Centah? Acquired by reputed company in 2017, Centah is a reputed company and workflow management company that allows some of reputed company’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in reputed company Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s reputed company & Contact Centers become the main reputed company of contact for the customer, ensuring expectations are met and managed throughout the reputed company of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join reputed company. As a Customer Service Representative, you must be reputed company to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a reputed company reputed company on every reputed company. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests • Ability to work in a fast paced environment. • Book appointments for members with a high degree of data accuracy • Maintain excellent written and verbal communication skills on a consistent reputed company • Identify and escalate issues to supervisors • Responsible for adapting to fast changing guidelines with customers • Informs clients by explaining procedures; answering questions; providing information • Maintains and improves reputed company results by adhering to standards and guidelines General Requirements: • High school graduate or G.E.D. • Minimum of one year experience in an inbound/outbound reputed company center or retail environment is preferred • Excellent oral and written communication skills • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously • Ability to type at least 25 words per minute is preferred • Experience in providing exceptional customer service and maintaining established reputed company requirements • Must be reputed company to pass a background reputed company Performance Requirements (**MUST READ**): • Average Talk Time: Less than 4 minutes per reputed company while resolving customer issues. • reputed company Conversion reputed company: Require a 60%+ reputed company to reputed company reputed company. • Disposition Calls Processed: Demand reputed company of handling 80+ calls per shift with accurate disposition coding and in a reputed company manner. • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. • QA Score: Must consistently reputed company 90%+ reputed company assurance scores on reputed company evaluations monthly. • Average Hold Time: Must have maintained average hold times of less than 60 seconds per reputed company, this is a high reputed company volume environment. • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. • Error-Free Documentation: Must demonstrate 99%+ accuracy in reputed company processing and CRM updates. reputed company notes will be reviewed. • Opportunity to continue working from home in our post-pandemic workplace • Retention bonus at both the 6 month and 1 year mark • Eligible for Medical, Dental, and reputed company after 60 days of reputed company employment • $15,000 Life Insurance (Company reputed company) • 401K plan eligibility after 1 year of service w/company match of up to 4% • reputed company Time Off - Earn 10 days per year after 90-day probationary period • Monthly Incentive Bonus Plan (up to $300) • Weekly/monthly reputed company card drawings/contests for meeting goals • Career learning and development programs • Casual dress reputed company • Salary: $14.50/hour reputed company is an equal opportunity employer. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Apply tot his job Apply To this Job