Experienced Business Leadership Professional - Remote Executive Role in Experience and Commerce Service Line

Unlock Your Potential as a Visionary Business Leader at Merkle

Join the Merkle Executive Leadership team as a seasoned Business Leadership professional and drive business growth, transformation, and excellence in the Experience and Commerce Service Line. As a remote executive, you will have the opportunity to influence our overall business strategy, oversee multiple teams, and deliver exceptional solutions to our clients.

About Merkle and the Experience and Commerce Service Line

Merkle is a leading global provider of customer experience and digital marketing services. The Experience and Commerce Service Line is a critical component of Merkle's business, focusing on delivering innovative and effective solutions to clients across various industries. As a Business Leadership professional in this service line, you will be responsible for driving growth, managing client relationships, and overseeing a team of experts in experience design, commerce, product management, and more.

Key Responsibilities

• Act as the dedicated Go To Market Lead for Experience and Commerce business, responsible for developing and executing Go To Market strategies across cross-functional teams.
• Manage the business to drive client engagement, maximize sustained growth, and profitability.
• Oversee the P&L across Experience and Commerce, working with leaders to make informed decisions to manage costs.
• Assist in new client opportunities and new business pitches, leveraging your expertise and network to drive growth.
• Ensure continued staffing across teams in both the US and India, focusing on talent development and retention.
• Staff, retain, and motivate key leaders on your team through regular interactions and mentorship.
• Collaborate with other regions and service lines to drive business outcomes and share best practices.
• Drive client retention and project execution to satisfy ever-changing client needs and requirements.
• Participate in regular M&A exploration and evaluation, identifying opportunities for growth and expansion.
• Oversee continued integration efforts for recently acquired agencies, ensuring seamless transitions and maximizing synergies.
• Work with clients during challenging delivery scenarios, mentoring teams on negotiation tactics and strategies.

Essential Qualifications and Skills

To succeed in this role, you will need:

• 15+ years of experience in the Experience and Commerce industry, with a proven track record of driving growth and achieving revenue targets.
• Strong expertise in Go To Market strategies, with a deep understanding of product visibility, customer engagement, and sales conversion.
• Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
• Excellent analytical skills, with the ability to analyze data, conduct market research, and understand customer behavior to identify trends and opportunities for growth.
• Great analytical mindset, with the ability to use data to drive decision-making and present solutions for boosting online sales.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in managing cross-functional teams and driving business outcomes.
• Strong network and relationships within the Experience and Commerce industry.
• Knowledge of industry trends, technologies, and best practices.

What We Offer

As a Business Leadership professional at Merkle, you will have access to a range of benefits and opportunities, including:

• A competitive salary, with a anticipated salary range of $357,500 - $476,500.
• A comprehensive benefits package, including medical, dental, vision, 401(k) matching, paid time off, and more.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment, with a culture that values innovation, collaboration, and excellence.
• The flexibility to work remotely, with the ability to manage your own schedule and work-life balance.

Why Join Merkle?

Merkle is a global leader in customer experience and digital marketing services, with a reputation for innovation, excellence, and client satisfaction. By joining our team, you will have the opportunity to:

• Work with a diverse range of clients across various industries.
• Develop and execute cutting-edge solutions that drive business outcomes.
• Collaborate with a talented team of experts who share your passion for innovation and excellence.
• Stay ahead of the curve in terms of industry trends, technologies, and best practices.

How to Apply

If you are a seasoned Business Leadership professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application, and our recruitment team will be in touch soon.

Please be aware of potential job scams and verify the authenticity of any job offers or communications received. All communication from the dentsu recruitment team will come from official corporate email addresses (e.g., @dentsu.com or @merkle.com).