[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leading business and technology services provider, dedicated to client success and responsible innovation. They are seeking a Remote Customer Service Representative to serve as the first point of contact for customers, delivering exceptional service and resolving inquiries and complaints.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
• Remain current on program and product information by being committed to continuous learning
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Skills

• Demonstrated passion for customer satisfaction excellence and prior experience is an asset
• Interactive customer service environment required
• Related experience in the food and/or retail industry considered an asset
• Strong and developed oral and written communication skills, including typing, spelling, and grammar
• Demonstrated ability to implement change efforts
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately
• Advanced knowledge of PCs and familiarity with system navigation
• Positive attitude and demonstrated ability to get along with others
• Professional, empathetic, and naturally caring conversational style
• Display tact and diplomacy in handling all levels of customer interaction
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
• Ability to work all required shifts

Company Overview