Experienced Customer Service Representative – Medicare Retiree Solution Work from Home Opportunity with Competitive Pay and Benefits

Introduction to Arsenault and Our Mission

Arsenault is a leading healthcare company dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is simple yet profound: Bringing our heart to every moment of your health. This guiding principle shapes our commitment to providing compassionate, innovative, and proactive customer service to our Medicare members. We are currently seeking top talent to join our Medicare Retiree Solution Customer Service Center, where you will play a vital role in motivating positive change and collaboration. As a customer service representative, you will be the knowledgeable, trusted advocate for our members, and your skills and expertise will be instrumental in exceeding our members' expectations.

Job Overview and Responsibilities

In this permanent work-from-home position, you will be responsible for providing empathetic and member-centric service to our Medicare members. Your key responsibilities will include:

• Educating plan benefits, answering questions, and resolving issues based on incoming telephone member contacts
• Utilizing compliant documentation standards to ensure accurate and efficient service
• Providing empathetic and member-centric service, exceeding our members' expectations, and ensuring that every member is shown respect, kindness, and thorough answers to their questions
• Applying patience, adaptability, and empathy in all interactions with our members
• Collaborating with internal teams to resolve complex issues and improve overall customer experience

Pay Range and Benefits

The typical pay range for this role is between $17.00 and $27.16 per hour, depending on location and experience. In addition to competitive pay, we offer a $1000 sign-on bonus and an additional $2000 retention bonus 180 days after your start date. Please note that these bonuses are only applicable to external candidates and not to current internal employees of CVS or Aetna.

Required Qualifications

To be successful in this role, you will need to demonstrate the following qualifications:

• Demonstrated ability to be empathetic and compassionate in your interactions with others
• Ability to apply patience and understanding in complex or challenging situations
• Adaptability and flexibility in a fast-paced, dynamic environment
• Basic computer, typing, and telephony skills, with the ability to learn new systems and technologies
• Equivalent military experience will also be considered

COVID Requirements

Arsenault requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You will be required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Preferred Qualifications

While not required, we prefer candidates with customer service experience, as well as a high school diploma, G.E.D., or equivalent experience.

Our Culture and Values

At Arsenault, we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support our purpose and empower every employee to play a role in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. We are an affirmative action employer and an equal opportunity employer, and we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Career Growth Opportunities and Learning Benefits

As a customer service representative at Arsenault, you will have access to a range of career growth opportunities and learning benefits, including training and development programs, mentorship, and opportunities for advancement. You will be part of a dynamic and supportive team that is committed to delivering exceptional customer service and making a positive impact on the lives of our Medicare members.

Work Environment and Company Culture Highlights

As a work-from-home customer service representative, you will enjoy the flexibility and autonomy of working from the comfort of your own home. You will be part of a virtual team that is connected through technology and shared goals, and you will have access to a range of tools and resources to support your success. Our company culture is built on a foundation of empathy, compassion, and respect, and we are committed to creating a positive and inclusive work environment that values diversity and promotes belonging.

Compensation, Perks, and Benefits

In addition to competitive pay and bonuses, we offer a range of perks and benefits, including comprehensive health insurance, retirement savings plans, and paid time off. We also offer a range of employee recognition and reward programs, as well as opportunities for professional development and growth.

Conclusion

If you are a compassionate and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a customer service representative at Arsenault, you will be part of a dynamic and supportive team that is committed to making a positive impact on the lives of our Medicare members. Don't miss out on this chance to join our team and start your journey with Arsenault today!

Apply now and take the first step towards a rewarding and challenging career in customer service!