Customer Service Representative - Fully Remote in Michigan - Accredited Training Program and Excellent Growth Opportunities

Join Our Team as a Customer Service Representative and Enjoy a Rewarding Career with a Growing Company

Are you looking for a challenging yet rewarding career in customer service? Do you have excellent communication skills and a strong work ethic? APHW is seeking highly motivated and enthusiastic individuals to join our team as Customer Service Representatives. As a fully remote employee in Michigan, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to our customers over the telephone. Our accredited training program will equip you with the skills and knowledge needed to succeed in this role, and we offer competitive compensation, comprehensive benefits, and excellent growth opportunities.

About Our Company and Industry

APHW is a leading company in the customer service industry, dedicated to providing top-notch service to our clients. We are proud to have received accreditation for our sales training program and manual from The CPD Standards Office, a renowned organization committed to high standards and results-driven training worldwide. Our company culture is built on integrity, values, and a strong work ethic, and we strive to create a positive and supportive work environment for all our employees.

Job Summary

As a Customer Service Representative, you will be responsible for answering incoming calls from REALTORS and homeowners, providing exceptional service and support. You will work in a call-center environment, with no outbound cold-calling, sales, debt collections, or telemarketing calls. Our extensive paid training program will prepare you for this role, and you will have the opportunity to work with a live trainer in a small class setting.

Key Responsibilities

• Answer incoming calls from REALTORS and homeowners, providing exceptional service and support
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize strong telephone skills, good written and verbal communication skills, and self-motivation to provide excellent service
• Work in a team environment, collaborating with colleagues to achieve common goals
• Adhere to company policies and procedures, maintaining confidentiality and handling sensitive information with care
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

• High school diploma or equivalent required
• Background and drug screen required
• Strong telephone skills, good written and verbal communication skills
• Self-motivated with strong work ethic, integrity, and values
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook

Preferred Qualifications

• 1 year of customer service experience
• 1 year of call center experience

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as strong problem-solving and analytical skills. You will be able to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously. Additionally, you will be able to maintain confidentiality and handle sensitive information with care.

Career Growth Opportunities and Learning Benefits

At APHW, we are committed to the growth and development of our employees. We offer a range of benefits and opportunities to support your career, including:

• Competitive compensation with 3 levels for advancement
• Paid training program and paid holidays
• Health insurance, dental, and vision
• 401k with matching
• Paid time off (up to 5 weeks)
• Short-term and long-term disability
• Rewarding employee referrals
• Parenting time pay

Work Environment and Company Culture

As a fully remote employee, you will have the flexibility to work from home in Michigan. Our company culture is built on integrity, values, and a strong work ethic, and we strive to create a positive and supportive work environment for all our employees. We offer regular Employee Appreciation events and opportunities for socialization and connection.

Compensation and Benefits

We offer competitive compensation and comprehensive benefits, including:

• $14.00 per hour (attendance bonuses)
• Paid training program and paid holidays
• Health insurance, dental, and vision
• 401k with matching
• Paid time off (up to 5 weeks)
• Short-term and long-term disability
• Rewarding employee referrals
• Parenting time pay

Why Join Our Team?

If you are looking for a challenging yet rewarding career in customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with APHW, you will have the chance to work in a dynamic and supportive environment, providing exceptional service to our customers. With our accredited training program, competitive compensation, and comprehensive benefits, you will have the tools and resources needed to succeed and grow in your career.

How to Apply

If you are a motivated and enthusiastic individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you to discuss your qualifications further.

APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.