**Experienced External Support Engineer – Bridging the Gap Between Content Teams and Tools Engineering**

Are you a tech-savvy individual with a passion for problem-solving and collaboration? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at Netflix as an External Support Engineer. In this role, you will be the bridge between our content creation teams and the tools engineering team, providing technical support, creating reference materials, and advocating for tool improvements. **About Netflix** Netflix is a global leader in streaming entertainment, producing and distributing original content that captivates audiences worldwide. Our innovative approach to storytelling and our commitment to excellence have earned us a reputation as a pioneer in the industry. As a member of our team, you will be part of a diverse and inclusive community that values creativity, collaboration, and continuous learning. **Key Responsibilities** As an External Support Engineer, you will be responsible for: * Providing technical support to content/external teams in regards to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** To succeed in this role, you will need: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously **Education and Experience** We are looking for candidates with: * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience * 5 years' experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of Netflix is typically $150,000 - $325,000. **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to: * Opportunities for professional growth and development * A comprehensive benefits package, including health insurance, retirement plans, and paid time off * A dynamic and inclusive work environment that values diversity and creativity * Access to cutting-edge technology and tools * Opportunities to work on high-profile projects and collaborate with talented professionals **Work Environment and Company Culture** Our team is passionate about delivering exceptional results and making a positive impact on our customers. We value: * Collaboration and teamwork * Innovation and creativity * Continuous learning and professional growth * Diversity and inclusion * Open communication and transparency **How to Apply** If you are a motivated and talented individual who is passionate about technology and collaboration, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job