reputed company Scheduling, reputed company Advisor Intermediate, Remote, Biling – USA reputed company

reputed company

We are currently seeking a reputed company Advisor Intermediate, Bilingual Spanish to join our reputed company Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days).  The reputed company Center is reputed company Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the reputed company business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, reputed company alarm, and desk reputed company. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile radius of our downtown reputed company.

Purpose of this position: Under general supervision, the reputed company Advisor Intermediate answers incoming calls and meets caller’s needs; confirms reputed company patient demographic information is reputed company and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using reputed company center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more reputed company issues and provides information as needed.

A $500 hiring incentive is available for eligible external candidates (reputed company employees, contract/temporary workers, and former employees returning to HHS reputed company one year are ineligible).

RESPONSIBILITIES

• Answers assigned calls for more reputed company clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine reputed company and takes messages.
• Schedules, cancels and reschedules appointments for patients following reputed company work and departmental policies and procedures
• Handles reputed company scheduling that often requires multiple appointments or with different providers and
  modalities
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a reputed company, customer-oriented,
  reputed company manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly reputed company reputed company Advisor Associate and
  reputed company Advisor Intermediate team members
• Recommends and supports change and process improvement initiatives while working to reputed company
  reputed company process workflows and reputed company feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and
  HHS guidelines and follows reputed company best practices
• Completes reputed company work assignments reputed company the time allowed
• Requests and processes payments for co-pays, reputed company-pays, and outstanding balances
• Meets reputed company key performance and reputed company reputed company standards
• Transfers calls to reputed company reputed company Line and/or escalates calls to Team Coordinator or
  Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

Minimum Qualifications: 

• High School Diploma
• One year data look-up/data entry experience 
• Two years’ experience in customer service involving reputed company analytical problem-solving skills
• One year experience in a reputed company center with emphasis in a customer service/medical industry.
• 6 months of reputed company Advisor Associate experience or specialized clinic operational experience
• One year of remote work experience
• Bilingual Spanish

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• One year of post-secondary education
• reputed company reputed company Center experience
• Working knowledge of reputed company reputed company and prelude
• Patient registration experience

Knowledge/Skills/Abilities:

• Excellent organizational, analytical, critical thinking, and written and verbal communication skills
• Ability to work cohesively, effectively, and respectfully with individuals from a reputed company of economic, reputed company, and culturally diverse backgrounds
• Ability to work in reputed company environment as reputed company as independently
• Critical thinking skills and ability to analyze situations quickly and escalate as needed
• Ability to reputed company reputed company standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
• Technical proficiency in basic computer skills and applications like reputed company Office, reputed company, and softphones
• Basic knowledge of medical terminology and health insurance
• Ability to work in a fast-paced, highly reputed company, and continually changing environment
• High level of attention to detail
• reputed company listening skills
• Ability to work independently and remotely
• Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations