Youth Outreach Coordinator - Teen Talk Lines Program in Chester County, PA - Remote & Office-Based Role with Access Services

Join Our Mission to Empower Teens in Chester County

At Access Services, we're dedicated to making a positive impact in the lives of teenagers in Chester County, PA. We're now seeking a highly motivated and experienced Youth Outreach Coordinator to lead our Teen Talk Lines program, providing critical support and resources to teens in need. As a key member of our team, you'll have the opportunity to work in a dynamic environment that combines remote and office-based work, with a focus on community outreach and engagement.

About Us and Our Work

Access Services is a leading organization providing mental health support and resources to individuals in need. Our Teen Talk Lines program is designed to offer a safe and confidential space for teens to connect with trained peers and receive support, guidance, and resources. We're committed to fostering a culture of empathy, understanding, and empowerment, and we're looking for a Youth Outreach Coordinator who shares our values and passion for making a difference.

Key Responsibilities

• Provide active listening and support to teens calling or texting our Teen Talk Lines, offering referrals and community resources as needed.
• Lead presentations to schools and community groups, promoting our program and services.
• Oversee and support our team of teen volunteers, providing guidance, mentorship, and education.
• Develop and maintain relationships with schools, community organizations, and other stakeholders to promote our program and services.
• Collaborate with other Lead Certified Peer Specialists to promote and support the growth of our warmlines serving Montgomery and Chester Counties.
• Coordinate program marketing, development, and quality improvement initiatives.
• Respond to telephone calls/texts for support or information, making outbound calls/texts as needed.
• Provide oversight for other team members on shifts when the Associate Director and Assistant Director are not present.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A high school diploma or GED; a Bachelor's degree in a related field is preferred.
• Certified Peer Specialist certification, or a willingness to complete within the first 6 months of work.
• At least one year of experience working with teenagers in a behavioral health setting.
• A history of personal lived experience with mental health.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated leadership ability, mentorship skills, and creativity in creating ideas and solutions.
• Knowledge of peer support model, recovery principles, and motivational interviewing.
• Advocacy skills in mental health and suicide prevention.
• Proficiency in, or the ability to learn and use workplace technologies, platforms, and an electronic health record.

What We Offer

At Access Services, we believe in rewarding our team members with a comprehensive benefits package that includes:

• A competitive hourly rate of $19/hour, with starting rates based on education and experience.
• Health, Vision, Rx, & Dental insurances, HSA/FSA, and 401k program.
• Tuition Reimbursement and Student Loan Assistance.
• 20 Days PTO (vacation, sick days), 9 paid holidays, and Mileage/Toll Reimbursement.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, and Paid Parental Leave.
• Employee Assistance Program (telehealth/in person) and Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, and retail discounts.

Work Environment and Culture

As a Youth Outreach Coordinator, you'll have the flexibility to work in a combination of remote and office-based settings, with at least two days per week in our Plymouth Meeting office. You'll also have opportunities to engage with our community through outreach events, school presentations, and other activities. We're committed to fostering a culture of inclusivity, respect, and empathy, and we're looking for team members who share our values.

Career Growth and Development

At Access Services, we're dedicated to supporting the growth and development of our team members. As a Youth Outreach Coordinator, you'll have opportunities to:

• Develop your leadership and mentorship skills through training and experience.
• Enhance your knowledge and understanding of peer support models, recovery principles, and motivational interviewing.
• Build relationships with schools, community organizations, and other stakeholders to promote our program and services.
• Contribute to the development and implementation of program marketing, development, and quality improvement initiatives.

Join Our Team

If you're passionate about making a difference in the lives of teenagers and are committed to our mission, we encourage you to apply for this exciting opportunity. As an Equal Opportunity Employer, we're committed to fostering a diverse and inclusive workplace culture. Don't miss out on this chance to join our dynamic team and contribute to the growth and development of our Teen Talk Lines program.

Apply now and take the first step towards a rewarding career with Access Services!