Experienced Remote Call Center Pharmacist – Clinical Support Specialist for Adherence-Based Programs

Introduction to Our Company and Industry

In the ever-evolving landscape of healthcare, the importance of personalized patient care and adherence to treatment plans cannot be overstated. CVS Wellbeing, a leader in the healthcare industry, is dedicated to providing innovative solutions that improve patient outcomes and enhance the overall quality of life. As part of our commitment to excellence, we are seeking a devoted and experienced Call Center Pharmacist to join our dynamic team. This role offers a unique opportunity to make a meaningful difference in the lives of patients managing various disease states, including Diabetes, Obesity, Chronic Kidney Disease, and more.

Job Overview

As a Call Center Pharmacist with our team, you will play a pivotal role in offering clinical support for our adherence-based programs. Your expertise will be instrumental in engaging with patients via live outreach to provide consistent, one-on-one clinical assistance, including patient counseling and education. This position is not just about providing support; it's about being a catalyst for positive change in the lives of our patients. By working closely with internal colleagues and CVS Pharmacy teams, you will help patients navigate functional needs and offer tailored support throughout their treatment journey, with the ultimate goal of maintaining adherence to prescribed treatment routines as outlined by their healthcare provider.

Key Responsibilities

• Lead Outbound Calls: Initiate outbound calls to patients eligible for adherence-based programs, ensuring timely and reliable communication. This includes offering one-on-one support for patients facing challenges such as stock shortages, non-adherence to medications, and other barriers to care.
• Patient Support and Issue Resolution: Address patient concerns, investigate issues, and provide appropriate resolutions, ensuring patient satisfaction and program success. Your ability to empathize with patients and understand their unique challenges will be crucial in this aspect of the role.
• Clinical Support Needs Identification: Identify clinical support needs and escalate calls to Pharmacists within the team for further discussion on concerns such as medication adherence barriers or clinical-related challenges faced by patients. This collaborative approach enables timely intervention and resolution.
• Patient Medication Management: Utilize CVS systems and guidelines to manage patient medication requests within HIPAA guidelines and enter refill orders for processing. Your attention to detail and adherence to regulatory standards will ensure that patient care is delivered to the highest standards.

Essential and Preferred Qualifications

To excel in this role, you will need to possess a combination of clinical expertise, communication skills, and the ability to work effectively in a fast-paced environment. Essential qualifications include a degree in Pharmacy and relevant experience in a clinical or call center setting. Preferred qualifications include experience with adherence-based programs, knowledge of disease management principles, and familiarity with CVS systems and guidelines.

Skills and Competencies

• Clinical Knowledge: A strong foundation in pharmacotherapy and disease management principles.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage patients and healthcare professionals effectively.
• Problem-Solving: Proven ability to analyze problems, identify solutions, and implement effective strategies to address patient needs and program challenges.
• Collaboration and Teamwork: A team player with experience working collaboratively with healthcare professionals to achieve common goals.
• Adaptability and Flexibility: Ability to adapt to changing priorities, deadlines, and technologies in a dynamic work environment.

Career Growth Opportunities and Learning Benefits

At CVS Wellbeing, we are committed to the growth and development of our team members. As a Call Center Pharmacist, you will have access to comprehensive training programs, professional development opportunities, and a supportive environment that fosters continuous learning and innovation. Our organization recognizes and rewards excellence, providing a clear path for career advancement and professional growth.

Work Environment and Company Culture

Our remote work setup offers the flexibility and comfort of working from home, coupled with the connectivity and camaraderie of a virtual team environment. We pride ourselves on a culture that values diversity, equity, and inclusion, recognizing that our differences are what make our team stronger and more resilient. As part of our team, you will be part of a community that is passionate about making a difference in healthcare and dedicated to supporting one another in achieving our mission.

Compensation, Perks, and Benefits

We offer a competitive salary of $26/hour, reflecting our commitment to attracting and retaining top talent in the industry. Additionally, our benefits package includes a range of perks designed to support your well-being, professional growth, and financial security. From comprehensive health insurance to retirement plans and professional development opportunities, we are dedicated to ensuring that our team members feel valued and supported throughout their career journey with us.

Conclusion

If you are a motivated and compassionate healthcare professional looking for a challenging and rewarding role, we invite you to join our team as a Call Center Pharmacist. This position offers a unique blend of clinical practice, patient engagement, and collaboration, with the flexibility of working from home. By applying for this role, you are taking the first step towards a career that will challenge you, inspire you, and provide you with the opportunity to make a lasting impact on the lives of our patients. Apply now and let's discuss how you can become a vital part of our success story.