Apple Client Platform Engineer – Delivering Exceptional Apple Experiences in a Remote Work Environment at Alectrona

Join the Alectrona Team: Where Technology Meets Innovation and Customer Delight

Alectrona is a pioneering company that works closely with Apple and its partners to bring the legendary Apple experience to the workplace. We're a globally distributed team of developers, strategists, and technology enthusiasts who believe that technology should empower, not hinder, amazing work. Our mission is to provide a secure and manageable Apple experience that end users love and organizations trust. We're looking for an exceptional Apple Client Platform Engineer to join our team and help us deliver high-quality services to our customers.

About the Role

As an Apple Client Platform Engineer at Alectrona, you will play a critical role in delivering and creating exceptional services in the installation, implementation, and support of Jamf's products to customers. You will be responsible for providing remote setup, installation, configuration, and training of Jamf products, as well as developing effective solutions to the unique challenges customers face in optimizing the effectiveness of Jamf products and Apple endpoints. You will work closely with our teams to provide ongoing technical support, identify requirements, and set customer expectations.

Key Responsibilities:

• Provide remote setup, installation, configuration, and training of Jamf products to customers.
• Develop effective solutions to the unique challenges customers face in optimizing the effectiveness of Jamf products and Apple endpoints.
• Assist in handling scoping calls to identify new customer business drivers and requirements for potential service work.
• Provide ongoing technical support for Managed Service customers in conjunction with the Alectrona team.
• Identify requirements, verify prerequisites, identify engagement issues, and set customer expectations.
• Perform engagement administration activities such as pre-engagement planning, deliverables preparation, issues and task tracking, case-study documentation, and post-engagement case management.
• Provide escalated support for professional services engagements.
• Work with team leads to mentor other team members and contribute to new product and services concepts and development.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity.
• Support and promote a positive, inclusive workplace where the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.

Requirements and Qualifications

Essential Qualifications:

• 2-4 years of experience working with Jamf Pro.
• 5-7 years of experience working with Apple products.
• Business-level English language proficiency.
• Strong communication skills and excellent organizational skills.
• Ability to communicate complex technical terms in an easy-to-understand, non-technical manner.
• Ability to interact effectively with co-workers in a results-driven culture.
• Self-starter, energetic multi-tasker, highly motivated, and team player.
• Ability to engage with and establish trust and rapport with all levels of customers and employees.
• Ability to work effectively under high stress and fluctuating workloads.
• Ability to maintain composure through challenging customer interactions.

Education and Certifications:

• 4-year/Bachelor's degree or combination of relevant experience and knowledge.
• Required certifications/licensures: Jamf Certified Tech (200).
• Preferred certifications/licensures: Jamf Certified Admin (300), Jamf Certified Expert (400).

What We Offer

Compensation and Benefits:

The approximate annual compensation range for this role is $90,000-$165,000, including base salary and any related bonuses or commissions. Alectrona provides benefits, including medical insurance, and we have an unlimited vacation policy.

Career Growth Opportunities:

At Alectrona, we empower people to be their best selves and do their best work. We offer opportunities for professional growth, learning, and development, and we're committed to helping our team members achieve their career goals.

Work Environment and Culture:

We're a globally distributed team, and this role can be performed remotely. We value and celebrate diversity, inclusivity, and empathy, and we're committed to creating a positive and supportive work environment. If you're a problem solver, curious and resourceful, self-driven, and constantly improving, we want to hear from you!

Why Join Alectrona?

At Alectrona, we're passionate about delivering exceptional Apple experiences to our customers. We're a team of innovators, thinkers, and doers who are committed to making a difference. If you're excited about the opportunity to work with a talented team, deliver high-quality services, and grow your career, we encourage you to apply for this role.

How to Apply

If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you and explore how you can contribute to our team's success!