**Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with Global Organization**
About Us
Concentrix is a forward-thinking global organization that has earned numerous prestigious awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a company that truly values its people and fosters a culture of inclusivity, belonging, and continuous growth. As a remote Technical Support / Customer Service Representative, you'll join an organically diverse team from 70+ countries where everyone contributes to and supports each other's success and well-being.
Career Growth and Personal Development
This is an exceptional opportunity to reimagine your career journey and develop lasting relationships with your colleagues. At Concentrix, we're committed to providing our team members with the training, technologies, and continuing support they need to succeed. With a strong focus on career growth and personal development, we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.
Job Summary
We're seeking an experienced Full Stack Technical Support / Customer Service Representative to join our remote team. As a Technical Support / Customer Service Representative, you'll provide exceptional customer experiences, resolve technical issues related to hardware, software, and client products, and maintain a broad knowledge of client products and/or services. If you're passionate about delivering outstanding customer service, have a strong focus on building customer relationships, and are eager to learn new technologies, we want to hear from you.
Key Responsibilities
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. To be successful in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
At Concentrix, we significantly invest in our team members, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Technical Support / Customer Service Representative, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If this opportunity resonates with you, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Job Type
Full-time
Pay
From $16.00 per hour
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Application Instructions
To apply for this exciting opportunity, please provide a direct email address. We look forward to hearing from you!
Apply Now!
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