**Experienced Customer Care Representative – Weekend Shift (4-Day Remote Schedule) for Leading Online Lighting Retailer**

About Us

LightingNewYork.com is a rapidly growing online retailer in the lighting industry, recognized for its exceptional customer service and innovative approach to business. As a company, we pride ourselves on being a team-oriented, positive environment where friendly people work together to achieve common goals. We strive to create a workplace culture that is both fun and productive, where our employees feel valued and empowered to contribute their ideas and creativity.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Representatives for our 2nd shift and weekend hours. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email interactions. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service to clients through phone, live chat, and email interactions, ensuring that every interaction is a positive and memorable experience.
• Respond to customer inquiries and resolve issues in a timely and professional manner, demonstrating a deep understanding of our products and services.
• Work collaboratively with internal teams to resolve complex customer issues and provide solutions that meet or exceed customer expectations.
• Stay up-to-date on product knowledge and company policies to ensure accurate and informed responses to customer inquiries.
• Participate in ongoing training and development programs to enhance customer service skills and stay current with industry trends and best practices.
• Contribute to the development of new ideas and initiatives to improve customer satisfaction and loyalty.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
• Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
• Proficiency in using technology, including CRM software, email, and live chat platforms.
• A flexible and adaptable approach to work, with the ability to work a variety of shifts, including weekends and evenings.
• A strong commitment to delivering exceptional customer service and exceeding customer expectations.

Preferred Qualifications

We are looking for candidates with:

• Previous experience in customer service or a related field.
• Knowledge of the lighting industry or a related field.
• Experience working in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in multiple languages.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using technology, including CRM software, email, and live chat platforms.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility and adaptability in a fast-paced environment.
• Strong commitment to delivering exceptional customer service.

Career Growth Opportunities and Learning Benefits

We offer a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance customer service skills and stay current with industry trends and best practices.
• Opportunities for advancement to leadership roles or specialized positions within the company.
• A collaborative and supportive work environment that encourages creativity, innovation, and continuous learning.
• A comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match.

Work Environment and Company Culture

We offer a hybrid and remote work environment that provides flexibility and work-life balance. Our team is hardworking, adventurous, and ambitious, and we like to have fun! We provide all the necessary equipment and support to ensure that you can work effectively from home, and we encourage you to create a comfortable and productive workspace that suits your needs.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $16.00, with a $1.00 per hour increase after 60 days.
• A quarterly bonus program that rewards outstanding performance and contributions to the company.
• 2 weeks paid time off per year, plus paid holidays.
• A comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About Us

LightingNewYork.com is a rapidly growing online retailer in the lighting industry, recognized for its exceptional customer service and innovative approach to business. As a company, we pride ourselves on being a team-oriented, positive environment where friendly people work together to achieve common goals. We strive to create a workplace culture that is both fun and productive, where our employees feel valued and empowered to contribute their ideas and creativity.

Join Our Team

We are excited to welcome talented and motivated individuals to our team. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!