Experienced Swedish Speaking Customer Service Associate – Work from Home Opportunity with Amazon in the Netherlands

Introduction to Amazon and Our Mission

At Amazon, we are driven by a simple yet powerful mission: to be Earth’s most customer-centric company. Our award-winning Customer Service team plays a pivotal role in achieving this goal, and we are now seeking a highly skilled and dedicated Customer Service Associate to join our team in the Netherlands. As a Customer Service Associate, you will be the face of Amazon, providing exceptional support to our customers in Sweden through phone, chat, and email. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Overview

This is a 12-month fixed-term contract with a view to extend, working full-time 40 hours per week from the comfort of your own home in the Netherlands. You will be required to work variable hours to match our customer demand, including late evening and day shifts, with a minimum of 40 hours per week. You may also be required to work on national holidays and Sundays, for which you will receive compensation. Your schedule will be provided six weeks in advance to ensure you can plan your personal life accordingly.

Key Responsibilities

• Respond to customer inquiries through phone, chat, and email, providing timely and effective solutions to their queries.
• Use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
• Prevent issues, solve queries, and delight our customers, ensuring an exceptional support experience.
• Work collaboratively with other teams to resolve customer complaints and concerns.
• Continuously improve your knowledge and skills to provide the best possible support to our customers.

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• Be at least 18 years old.
• Have the right to work in the Netherlands.
• Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English.
• Experience working with a computer.
• Availability to work varying shifts from Monday to Sunday within the operating hours of 7 am to 9 pm.
• Willingness and ability to work in rotating shifts (i.e., early, late, weekend, and compensated overtime as required).
• Initial four weeks availability for full-time training (paid).
• A quiet, distraction-free work space (dedicated office space with a desk and chair).
• A minimum 50 Mbps broadband connection speed using a hard-wire Ethernet internet connection (no WIFI).

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service or a related field.
• Strong problem-solving skills and ability to think critically.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to change.
• Strong attention to detail and ability to multitask.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Customer obsession: You will need to be passionate about delivering exceptional customer experiences and be willing to go the extra mile to ensure customer satisfaction.
• Communication skills: You will need to have excellent communication skills, both written and verbal, to effectively communicate with customers and other teams.
• Problem-solving skills: You will need to be able to think critically and solve problems effectively, using a variety of tools and resources.
• Adaptability: You will need to be able to adapt to changing circumstances and priorities, and be willing to learn and develop new skills.
• Teamwork: You will need to be able to work collaboratively with other teams to resolve customer complaints and concerns.

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to develop your skills and knowledge.
• Ongoing coaching and feedback to help you improve your performance.
• Opportunities to learn new skills and develop your career.
• Access to a range of benefits, including life insurance, internet allowance, and Amazon employee discount.

Work Environment and Company Culture

At Amazon, we are proud of our company culture, which is built on a set of core values, including customer obsession, ownership, inventiveness, and frugality. As a Customer Service Associate, you will be working from home, but you will still be part of a dynamic and supportive team. You will have access to a range of tools and resources to help you succeed in your role, and you will be encouraged to think creatively and develop innovative solutions to customer problems.

Compensation, Perks, and Benefits

We offer a competitive salary of €15.50 per hour, plus up to €800 relocation allowance (for overseas applicants only), and a salary increase after six months of tenure. You will also have access to a range of benefits, including:

• Life insurance.
• Internet allowance.
• Amazon employee discount.
• Lifestyle benefits and retail discounts through our Amazon Extras program.
• Expert training and ongoing opportunities to learn more and develop your skills.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service Associate with Amazon, you will be part of a dynamic and supportive team, and you will have access to a range of training and development opportunities to help you succeed in your role. Don’t miss out on this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team of dedicated and passionate customer service professionals.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please note that you will need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed.