Dedicated and Empathetic Customer Service Professional Wanted for a Dynamic and Growth-Oriented Team in the Energy Sector

Introduction to Tampa Electric Company

Tampa Electric Company, a leading provider of clean, affordable, and reliable electricity, is seeking a highly skilled and passionate Customer Service Professional to join our team. As a company that has been serving West Central Florida for over 100 years, we pride ourselves on our commitment to excellence, diversity, and inclusion. Our mission is to provide top-notch customer service while innovating and investing in sustainable energy solutions. If you are driven by purpose and eager to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Service Professional at Tampa Electric Company, you will play a vital role in delivering exceptional service to our residential customers. Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing support via phone, email, and social media. You will be an integral part of our front-line team, working independently and collaboratively to ensure customer satisfaction and loyalty. Our comprehensive 8-week training program will equip you with the skills and knowledge necessary to succeed in this role, and we offer a competitive salary, benefits, and opportunities for growth and development.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Provide support and guidance to customers via phone, email, and social media
• Work independently and collaboratively as part of a team to achieve customer satisfaction and loyalty
• Participate in ongoing training and development to enhance skills and knowledge
• Contribute to the continuous improvement of our customer service processes and procedures

Essential Qualifications

To be successful in this role, you will need:

• A valid high school diploma or equivalent
• Two years of experience in a customer-facing environment (e.g., retail, hospitality, or call center)
• Excellent communication and interpersonal skills
• Basic working knowledge of MS Office and computer skills
• A passion for customer service and a strong desire to help others

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual (English/Spanish) skills, with the ability to communicate effectively in both languages
• Previous experience in a call center or customer service environment
• Knowledge of the energy industry or related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Empathy and understanding of customer needs and concerns
• Problem-solving and conflict resolution skills
• Ability to work independently and collaboratively as part of a team

Career Growth Opportunities