Customer Support Representative - Intuit TurboTax - Remote - Flexible Scheduling and Opportunity for Growth

Join the Team: Customer Support Representative, Intuit TurboTax

Are you a tech-savvy and customer-focused individual looking for a unique opportunity to work from home and create your own schedule? Working Solutions is seeking independent contractors to join our team as Customer Support Representatives for Intuit TurboTax. As a trusted leader in financial software, Intuit TurboTax relies on our team to provide top-notch support to their customers. If you're passionate about delivering exceptional customer service and have a knack for technology, we encourage you to apply for this exciting opportunity.

About Working Solutions and Intuit TurboTax

Working Solutions is a leading provider of customer support services, partnering with top brands like Intuit TurboTax to deliver exceptional support experiences. With a focus on flexibility and work-life balance, we offer a unique opportunity for individuals to work from home and create their own schedules. Intuit TurboTax, a part of Intuit, is a well-established leader in financial software, providing millions of customers with the tools and resources they need to manage their finances and navigate the complexities of tax preparation.

Position at a Glance:

• Company: Working Solutions, partnering with Intuit TurboTax
• Start Date: Immediate openings available
• Position: Customer Support Representative, Intuit TurboTax - Remote
• Compensation: Competitive salary with earnings potential of up to $19 per hour and extra incentives available
• Location: Remote (with flexible scheduling opportunities)

Key Responsibilities:

As a Customer Support Representative, you will play a critical role in delivering exceptional support to Intuit TurboTax customers. Your primary responsibilities will include:

• Assisting customers with software navigation and troubleshooting
• Helping customers locate prior returns and amendments
• Escalating calls when necessary to ensure timely resolution
• Providing support via various channels, including:
  • Phone support with video chat capability
  • Traditional chat support

Why Join Our Team?

By joining our team as a Customer Support Representative, you'll enjoy a range of benefits and opportunities, including:

• Flexibility and Autonomy: Create your own schedule and work from the comfort of your own home
• Opportunity for Growth: Gain experience in different industries and expand your skillset
• Supportive Environment: Our team is dedicated to helping you succeed and delivering top-notch support to our customers
• Competitive Compensation: Earn up to $19 per hour, with extra incentives available as tax day approaches

Earnings Potential:

Our contractors enjoy a competitive earnings potential, with opportunities to earn:

• Up to $19 per hour, with extra incentives available as tax day approaches
• Average earnings of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
• Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes

Schedule:

As a remote customer support representative, you enjoy a flexible schedule with opportunities to work:

• Between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options available
• This seasonal contract starts in January and runs through April 15th, 2025

Skills and Qualifications:

To succeed as a Customer Support Representative, you'll need:

• Tech Savviness: Ability to navigate multiple systems and troubleshoot technical issues
• Excellent Communication Skills: Friendly tone and professional demeanor
• Multi-Tasking Abilities: Ability to handle multiple customer interactions simultaneously
• Sincere Desire to Assist: A genuine passion for delivering exceptional customer service

Work Environment Requirements:

To ensure a productive and professional work environment, you'll need:

• A quiet, uninterrupted space
• An organized desk area
• A professional appearance (if on camera)

Technology Requirements:

To participate in this program, you'll need:

• A personal computer (no tablet)
• A broadband internet connection (recommended at least 10 MBPS)
• A wired internet connection (no wi-fi or mobile internet)
• A Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running, and up to date
• A USB headset with microphone
• A webcam (provided by Working Solutions)

Important Information:

Please note that:

• Contractors must successfully pass a criminal background check
• We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
• This is a contractual relationship, and you will remain an independent contractor for the duration of this program assignment

Career Growth Opportunities and Learning Benefits:

At Working Solutions, we're committed to helping our contractors grow and develop their skills. As a Customer Support Representative, you'll have opportunities to:

• Develop your technical skills and knowledge of Intuit TurboTax software
• Improve your communication and customer service skills
• Take on additional responsibilities and contribute to the success of our team

Work Environment and Company Culture:

At Working Solutions, we pride ourselves on a supportive and collaborative work environment. Our team is dedicated to helping our contractors succeed and delivering top-notch support to our customers. We offer a flexible and autonomous work environment, allowing our contractors to create their own schedules and work from the comfort of their own homes.

Compensation, Perks, and Benefits:

As a Customer Support Representative, you'll enjoy a competitive salary, with earnings potential of up to $19 per hour and extra incentives available. You'll also have access to a range of benefits, including:

• Flexible scheduling opportunities
• Opportunity for growth and development
• Supportive environment and team

Conclusion:

If you're a motivated and customer-focused individual looking for a unique opportunity to work from home and create your own schedule, we encourage you to apply for this exciting role as a Customer Support Representative, Intuit TurboTax. With a competitive salary, flexible scheduling opportunities, and a supportive environment, this is an opportunity you won't want to miss. Apply now and join our team!