Experienced Remote Customer Service Representative - Aetna Medicaid Support - Hybrid Work Model - CVS Health

Join the CVS Health Team as a Remote Customer Service Representative

CVS Health is seeking a highly skilled and compassionate Remote Customer Service Representative to join our team. As a key member of our customer service team, you will have the opportunity to make a positive impact on the lives of Aetna Medicaid members and providers. This role offers a unique blend of remote work and in-office time, providing a dynamic and supportive work environment.

About CVS Health

At CVS Health, we are dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, guiding our commitment to providing exceptional care and support to our customers. We strive to create a culture of innovation, inclusivity, and compassion, where every employee feels empowered to make a difference.

Position Summary

As a Remote Customer Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be the face of CVS Health, delivering an excellent customer experience with every interaction. This role requires strong communication skills, attention to detail, and the ability to work independently in a remote setting.

Key Responsibilities:

• Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more.
• Provide exceptional customer service, ensuring a positive experience for every caller.
• Utilize high-speed internet connectivity with secure service via ethernet cable to perform job duties.
• Participate in comprehensive training and development programs to enhance skills and knowledge.
• Adhere to performance standards, attendance requirements, and call quality goals.
• Collaborate with colleagues and management to achieve team goals and objectives.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers orally and in written form.
• Strong customer service skills and attention to detail.
• Ability to work from home and prove to be self-sufficient.
• Must live within 50 miles of Linthicum, MD.
• Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.

Preferred Qualifications:

• Experience working remotely in a call center setting.
• Familiarity with Medicaid and Medicare.

What We Offer

At CVS Health, we are committed to supporting the well-being and growth of our employees. Our comprehensive benefits package includes:

• Competitive salary and benefits package.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.

Our Culture and Values

At CVS Health, we strive to create a culture of inclusivity, compassion, and innovation. Our Heart At Work Behaviors program supports our purpose, empowering employees to feel valued and supported in their roles. We believe in fostering a dynamic and supportive work environment that encourages growth, learning, and teamwork.

How to Apply

If you are a motivated and compassionate individual looking to make a positive impact in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team as a Remote Customer Service Representative.

Take the Next Step

Don't miss this opportunity to join a team that is dedicated to delivering exceptional care and support to our customers. Apply now to become a part of the CVS Health team and start your journey towards a rewarding and fulfilling career.