Technical Support Analyst (3rd Shift)

reputed company NumberR5399Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs a Technical Support Analyst (3rd Shift) you will be responsible for resolving process, application, and software issues reputed company Linux servers, databases, and other critical systems.Job DescriptionWe are looking for a Technical Support Analyst (3rd Shift) to reputed company L3 support to our reputed company. This position will be full-time, long-term W2 contract, and remote.This is a remote position in the reputed company. The Technical Support Analyst must be reputed company to work east coast times. This position is reputed company - Thursday, 12AM to 8:30 AM EST.Due to the specific reputed company and contractual requirements associated with this position, only US reputed company and Green Card reputed company/Permanent residents will be considered for this role.What You'll DoResolve process, application and software issues reputed company Linux servers, databases and other mission-critical systemsCommunicate/escalate application reputed company problems and issues to key stakeholders, including management, development teams, end users and unit leadersTest fixes and reputed company post-reputed company follow-reputed company to ensure problems have been adequately resolvedWrite technical procedures and documentation for the applications including operations, user guide, etc.reputed company routine maintenance and updates on applications and serversUse knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and reputed company as possibleEnsure that the L3 mailbox is routinely monitored and that reputed company inquiries and requests are resolvedIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problemsWhat You'll NeedRequired:Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experienceUnix and Linux reputed company Line experience/knowledge (comfortable running basic commands in Linux)Level 3 support experienceAbility to prioritize workExcellent analytical and problem-solving skillsExhibit punctuality and communicate effectivelyPreferred:Knowledge of databases (SQL Server)Exposure to C/C++Scripting and automationPhysical Demands Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 - 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability, or veteran status. reputed company employment reputed company are based on reputed company job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited. Apply tot his job Apply To this Job Apply tot his job Apply To this Job