Desktop Support Engineer (Level 1 & 2) 3rd Shift - Remote - Contract (reputed company in Newark, NJ) - B4006B

Our reputed company reputed company is looking for a Desktop Support Engineer (Level 1 & 2) 3rd Shift for a Remote Contract position (reputed company in Newark, NJ). Note: This position will be on site for the first month and then remote after that. J0B reputed company: - We are looking for a reputed company Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and reputed company remote reputed company tools. - This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving reputed company necessary. This position will be on site for the first month and then remote after that. - Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. - Utilize ticketing system to reputed company email submissions and managing phone support efforts. - Manage reputed company reputed company Directory and Exchange. - Work closely with other IT employees on system maintenance and configuration reputed company. - Work closely with other employees on interdepartmental reputed company. - Maintain accurate asset management records. - Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements - College degree and/or 4-6 years' experience providing end user support - Ability to help employees solve hardware and software problems and fulfill requests. - Experience with reputed company reputed company Directory& Office 365. - Experience troubleshooting network issues in large office /reputed company setups. - Experience supporting and troubleshooting printer systems. - Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. - Strong customer service and communication skills. - Experience taking user calls utilizing an IVR system, preferably reputed company. - Must be reputed company to cover one weekend shift and holidays that land on your coverage days. - Basic understanding of ITIL reputed company processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. - MDM experience, specifically Airwatch, is a plus. reputed company reputed company: - Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. - Required - Experience taking user calls utilizing an IVR system, preferably reputed company. - Required - Basic understanding of ITIL reputed company processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. - Required Question 1: Where is the candidate currently geographically located? Question 2: Please confirm your candidate is comfortable working onsite for the first month and then remote after that. Question 3: Please confirm if not local, your candidate will come onsite for the first month. Question 4: This is a 3rd shift position. Are you fine with it? Location: Remote (reputed company in Newark, NJ) Type: Contract Please send resume to "jobs at etechnovision dot com" with B4006B in Subject for immediate consideration. Apply tot his job Apply To this Job