Experienced Customer Service Representative for Healthcare Industry - Remote Work from Home Opportunity

Join Firstsource Healthcare as a Remote Customer Service Representative and Make a Difference in the Healthcare Industry

Firstsource Healthcare is seeking a highly skilled and dedicated Customer Service Representative to join our team on a full-time remote basis. As a Customer Service Representative, you will be the primary point of contact for our healthcare members and providers, handling a high volume of inbound calls and providing exceptional service and support.

About Firstsource Healthcare and the Healthcare Industry

Firstsource Healthcare is a leading provider of customer service solutions for the healthcare industry. Our team is passionate about delivering high-quality service and support to healthcare members and providers, ensuring that they receive the care and attention they need. The healthcare industry is rapidly evolving, and we are committed to staying at the forefront of this change, leveraging technology and innovation to improve healthcare outcomes and experiences.

Key Responsibilities

• Handle a high volume of inbound calls from healthcare members and providers, responding to inquiries and resolving issues in a timely and professional manner.
• Utilize computer systems to access and update member and provider information, ensuring accuracy and efficiency.
• Provide clear and concise information, addressing complex queries and concerns with empathy and understanding.
• Maintain a high level of productivity and quality, meeting or exceeding performance targets and adhering to established procedures and guidelines.
• Work in a fast-paced, dynamic environment, adapting to changing priorities and circumstances.
• Participate in ongoing training and development, enhancing knowledge and skills to stay up-to-date with industry developments and best practices.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• 2 years of customer service experience, preferably in a call center or healthcare setting.
• Minimum typing speed of 30-35 words per minute.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
• Basic knowledge of personal computers and software applications.
• Strong reading comprehension and writing skills.

Preferred qualifications include:

• Experience working in the healthcare industry or with health insurance providers.
• Previous call center experience, with a proven track record of delivering high-quality customer service.
• Familiarity with healthcare terminology and concepts.

Skills and Competencies

To excel as a Customer Service Representative at Firstsource Healthcare, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
• Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and circumstances.
• Strong attention to detail, with the ability to maintain accuracy and quality in a high-volume environment.
• Proficiency in using computer systems and software applications, with the ability to learn new technologies quickly.

Career Growth Opportunities and Learning Benefits

At Firstsource Healthcare, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, enhancing your knowledge and skills to stay up-to-date with industry developments and best practices. You will also have the opportunity to advance your career within the company, taking on new challenges and responsibilities as you grow and develop.

Work Environment and Company Culture

As a remote Customer Service Representative, you will work from home, enjoying a flexible and dynamic work environment. You will need to have a private workstation, a reliable internet connection, and a router with an Ethernet jack to ensure connectivity to our systems. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, with a strong commitment to delivering exceptional customer service and support.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base pay of $14 per hour, with opportunities for attendance and performance bonus incentives.
• A comprehensive benefits package, including health, dental, vision, life, and 401(k) options.
• Paid time off, allowing you to recharge and maintain a healthy work-life balance.

We also provide a supportive and inclusive work environment, with opportunities for growth and development, and a culture that values and rewards outstanding performance.

Why Join Firstsource Healthcare?

If you are a dedicated and passionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Firstsource Healthcare, you will be part of a dynamic team, working together to deliver exceptional service and support to healthcare members and providers. With a competitive compensation package, ongoing training and development opportunities, and a supportive and inclusive work environment, we offer a compelling proposition for talented individuals looking to make a difference in the healthcare industry.

Don't miss this opportunity to join our team and take your career to the next level. Apply now!