Customer Success Manager

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue. What You’ll Do: • Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success. • Retention Strategy: Design and execute strategies to minimize churn and improve customer retention. • Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support. • Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams. • Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy. • Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction. • Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals. What We’re Looking For: • **Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred). • **Experience building out workflows using no-code automation tools like Zapier or Make • Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred). • Exceptional communication and interpersonal skills with the ability to build rapport quickly. • Proven ability to manage multiple customer relationships and prioritize effectively. • A proactive and problem-solving mindset with a “figure-it-out” attitude. • Passion for our technology and intuitive understanding of why customers need it. What We Offer: • Competitive salary and performance-based bonuses. • A high-energy and fast-moving environment. • Comprehensive health benefits and unlimited PTO. Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you! Apply tot his job Apply To this Job