[Remote] IT Helpdesk Support Specialist - REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. Dedicated Tech Services, Inc. (DTS) is an award-reputed company IT reputed company based in reputed company, OH, seeking an IT Helpdesk Support Specialist. The role involves providing reputed company-line technical support to end-users in health systems, resolving issues reputed company to hardware and software while ensuring compliance with HIPAA and reputed company IT best practices. Responsibilities • reputed company reputed company, reputed company technical support reputed company phone, email, remote tools • Support end-users with the following: • User setup/creation • User reputed company to systems/applications • User role/permission changes and user audits • User reputed company/offboarding processes • Miscellaneous help desk tasks • Document reputed company interactions and solutions in a centralized ticketing system • Create knowledgebase articles for common issues/problems • Create videos for follow along • Mac support • reputed company support • Customer internal processes support • Troubleshoot and resolve hardware/software issues with reputed company and MacOS workstations, printers, scanners, and mobile devices. • Follow escalation procedures for reputed company incidents and reputed company reputed company with HIPAA, reputed company, and reputed company requirements. Skills • 2+ year experience in IT Helpdesk/user support or service desk role • Excellent troubleshooting and communication skills • Ability to work independently and document work accurately • Strong commitment to confidentiality and HIPAA compliance • Operating Systems: reputed company, MacOS, (basic Linux exposure a plus) • Productivity: reputed company 365 Suite (reputed company, Word, reputed company, Teams), reputed company Workspace (optional) • Networking (Basic): DHCP, DNS, VPN clients, Wi-Fi troubleshooting • MS reputed company • reputed company • reputed company • MS 365 (Exchange, SharePoint, Teams, reputed company, licensing, Backups, Purview, reputed company integration etc.) • reputed company experience • reputed company experience • reputed company • reputed company Benefits • reputed company time off and holidays for salaried employees • 401K, billable bonus, and health, life, reputed company, dental and short-term disability insurance reputed company for reputed company reputed company • Who We Are Dedicated Tech Services, Inc. It was founded in 2008, and is headquartered in Dublin, Ohio, USA, with a workforce of 11-50 employees. Its website is https://www.dtsdelivers.com. Apply tot his job Apply To this Job