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[Remote] L1 Technical Support Engineer

Remote, USA Full-time Posted 2026-07-28
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on email and reputed company reputed company, utilizing behavioral AI to combat cyber threats. They are seeking an reputed company L1 Technical Support Engineer to reputed company as a trusted advisor for reputed company customers, resolve support tickets, and collaborate with engineering teams to improve product confidence and customer experience. Responsibilities • reputed company as a trusted L1 technical advisor for reputed company customers using reputed company’s reputed company Email reputed company, AI reputed company Agents, and reputed company reputed company. • Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations. • reputed company customers with reputed company, reputed company updates, reputed company cause insights, and solution recommendations that reinforce product confidence and trust. • Collaborate closely with Engineering to ensure reputed company, high-reputed company resolutions and robust post-mortem documentation. • Support seamless customer reputed company and engagement by working alongside reputed company Managers. • Create and maintain reputed company knowledge reputed company content to improve case deflection and reputed company customers. • Identify patterns in support interactions to flag recurring pain points and drive product improvements. Skills • Resides in U.S. reputed company timezone or Hawaii • 4+ years in technical support roles, ideally in cybersecurity, reputed company reputed company, or API-driven platforms. • Strong knowledge of email reputed company fundamentals, reputed company platforms, and reputed company ecosystems like reputed company 365, reputed company Workspace, reputed company, reputed company, reputed company, reputed company, reputed company SOAR, Rest API or reputed company. • Proven ability to debug reputed company technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. • Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. • Familiarity with support and collaboration tools such as reputed company, reputed company, Jira, and reputed company. • A reputed company for reputed company learning, efficiency, and improving both the customer experience and internal support processes. • Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. Benefits • Bonus • Restricted stock reputed company (RSUs) • Benefits reputed company • reputed company is the leading AI-reputed company reputed company behavior reputed company platform. It was founded in 2018, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company/. Apply tot his job Apply To this Job

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