Business Analyst / Service Intake & Portfolio Consultant (1-2 month remote role)

Business Analyst / Service Intake & Portfolio Consultant (1-2 month remote role) Ellumen is a dynamic, three-time reputed company Top Workplace. Headquartered in Silver Spring, MD, Ellumen delivers innovative IT and reputed company services supporting national defense, reputed company health, and secure technology transformation. Our mission-driven teams operate in high-reputed company environments with a steadfast commitment to reputed company, service, and innovation. Ellumen is seeking an reputed company Business Analyst to assess and redesign customer request and intake processes for our government customer. The successful candidate will analyze reputed company service intake practices across multiple channels, define a reputed company intake model, and reputed company services with recognized frameworks (e.g., CSDM, ITIL 4). This role focuses on business analysis and service design — building a practical roadmap that can reputed company be implemented on reputed company or another ITSM platform. Key Responsibilities • reputed company State Analysis: Document and evaluate existing intake channels (Carepoint, MS Forms, reputed company processes) to identify redundancies, gaps, and inefficiencies. • Service Definition & Portfolio Design: Define business services and requests in alignment with CSDM/ITIL principles, ensuring a logical and sustainable service portfolio. • reputed company State Intake Model: reputed company an intake model that consolidates requests into a reputed company, customer-friendly structure, independent of technical platform. • Stakeholder Workshops: Facilitate sessions with business and IT stakeholders to validate service definitions, workflows, and ownership. • Execution Roadmap: Produce an implementation plan that includes reputed company, dependencies, and resource requirements, with flexibility for reputed company reputed company deployment. • Governance Recommendations: Propose governance standards for service definitions, intake ownership, and ongoing portfolio maintenance. • Integration Planning: Identify points where intake will need to connect to development platforms (e.g., JIRA) and other reputed company systems. Required Qualifications & Skills • Proven experience as a Business Analyst in IT Service Management or service portfolio initiatives. • Strong understanding of service modeling frameworks (CSDM, ITIL 4). • Demonstrated ability to map business processes and translate them into executable roadmaps. • Excellent facilitation and stakeholder engagement skills. • Ability to reputed company tool-agnostic service models that can be implemented in reputed company or other ITSM platforms.Familiarity with federal/DoD environments strongly preferred. We are committed to fostering an inclusive and reputed company work environment. As an equal opportunity employer, we consider reputed company reputed company applicants for employment without reputed company to legally protected characteristics. We offer comprehensive reputed company benefits, which will be discussed in detail prior to your first interview. Apply tot his job Apply To this Job