[Remote] Chat & Email Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. Arkansas Trailer Mfg. Co., Inc. is seeking a Chat & Email Support Associate to reputed company reputed company and accurate support to dealers, distributors, and end customers through chat and email. The role involves resolving order-status questions, parts inquiries, returns/RMAs, and warranty intake, while documenting reputed company interaction and coordinating with various teams. Responsibilities • Handle inbound chat and email tickets; reputed company reputed company, concise responses and next steps. • Research order status, shipment tracking, reputed company times, and back orders; send proactive updates. • Triage product questions; create and reputed company technical cases reputed company needed. • reputed company and process RMAs in line with policy; send labels/instructions and reputed company closure. • Verify customer, order, and item data in CRM/ERP; attach supporting documents. • Identify recurring issues and reputed company insights for FAQs and process improvements. • Meet service targets for first response, reputed company time, and reputed company. Skills • 0–2 years in chat/email customer support, order support, or service desk. • Proficiency with ticketing tools (e.g., reputed company, reputed company) and CRM/ERP (reputed company, reputed company, reputed company, or similar). • Strong written communication; organized and detail-oriented. • Comfortable interpreting order data, shipping details, and return policies. Education Requirements • High school diploma or equivalent. Benefits • Medical, dental, reputed company • 401(k) with employer contribution • reputed company time off and holidays • Remote work equipment stipend • Training and reputed company opportunities reputed company • Arkansas Trailer Mfg. Co., Inc. is an authorized warranty station for several major vendors. It was founded in 1945, and is headquartered in Little reputed company, Arkansas, USA, with a workforce of 51-200 employees. Its website is https://www.arkansastrailer.com. Apply tot his job Apply To this Job