**Experienced Customer Care Representative – Weekend Shift (4-Day Workweek) with Phone and Chat Support**
About Us
Welcome to LightingNewYork.com, the fastest-growing online retailer in the Lighting Industry. We're a dynamic and innovative company that prides itself on delivering exceptional customer experiences. Our mission is to "wow" every customer we interact with, and we're seeking talented individuals to join our team as Customer Care Representatives.Company Culture
At Lighting New York, we're a team-oriented, positive environment that values creativity, flexibility, and a willingness to learn. We believe in having fun while working hard to achieve our goals. Our company culture is built on the principles of: * Teamwork: We collaborate to achieve common objectives and support each other in our roles. * Innovation: We encourage creativity and out-of-the-box thinking to drive growth and improvement. * Customer Focus: We prioritize delivering exceptional customer experiences and building long-term relationships. * Fun: We believe that work should be enjoyable, and we make time for socializing and team-building activities.Job Summary
We're seeking experienced Customer Care Representatives to join our team for our 2nd shift and weekend hours. As a Customer Care Representative, you'll be responsible for providing exceptional customer service over the phone, through live chat, and via email. You'll have the opportunity to create raving fans for Lighting New York every day and contribute to our company's continued growth and success.Key ResponsibilitiesKey Responsibilities
As a Customer Care Representative, your key responsibilities will include:- Customer Service: Provide exceptional customer service over the phone, through live chat, and via email, responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
- Product Knowledge: Develop and maintain in-depth knowledge of Lighting New York's products, including features, benefits, and technical specifications.
- Problem-Solving: Analyze customer issues, identify solutions, and implement effective resolutions to ensure customer satisfaction.
- Communication: Communicate clearly and effectively with customers, colleagues, and senior team members, both verbally and in writing.
- Time Management: Manage your time effectively to meet productivity and quality standards, handling multiple customer interactions simultaneously.
- Continuous Improvement: Participate in ongoing training and development to improve your skills and knowledge, staying up-to-date with industry trends and best practices.
Essential Qualifications
To be successful in this role, you'll need:- Customer Service Experience: A minimum of 1 year of customer service experience in a call center, retail, or similar environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and senior team members.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective resolutions.
- Product Knowledge: Basic knowledge of lighting products and technologies, with a willingness to learn and develop in-depth knowledge.
- Technical Skills: Proficiency in using computer software, including CRM systems, email, and live chat platforms.
Preferred Qualifications
While not essential, the following qualifications would be beneficial:- Lighting Industry Knowledge: Experience working in the lighting industry or a related field, with knowledge of lighting products, technologies, and trends.
- Language Skills: Fluency in multiple languages, with the ability to communicate effectively with customers from diverse linguistic backgrounds.
- Leadership Experience: Experience leading teams or mentoring colleagues, with a proven track record of developing and implementing effective training programs.
Skills and Competencies
To succeed in this role, you'll need to demonstrate the following skills and competencies:- Customer Focus: A passion for delivering exceptional customer experiences and building long-term relationships.
- Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and senior team members.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and implement effective resolutions.
- Adaptability: A willingness to adapt to changing circumstances, priorities, and deadlines.
- Teamwork: A collaborative approach to work, with a willingness to support colleagues and contribute to team goals.
Career Growth Opportunities and Learning Benefits
At Lighting New York, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative, you'll have access to:- Ongoing Training and Development: Regular training sessions, workshops, and online courses to improve your skills and knowledge.
- Mentorship: Opportunities to work with experienced colleagues and mentors, who can provide guidance and support.
Opportunities to advance your career within the company, with a clear path for progression to senior roles.