**Experienced E-commerce Social Media Associate and Customer Service Support – Tesla Aftermarket Accessories and Customer Experience Expert**

About Us

TPARTS LLC is a dynamic and innovative company that aims to revolutionize the way Tesla owners experience their vehicles. As a leading provider of premium Tesla accessories and unrivaled customer experience, we strive to help Tesla enthusiasts discover more fun and possibilities with their Tesla models. Our goal is to create a community that is passionate, creative, and collaborative, and we're looking for like-minded individuals to join our team.

Job Description

We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service.

Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Requirements

We're looking for a highly motivated and detail-oriented individual with a passion for social media and customer service. The ideal candidate will have:

• Education: Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Experience: Prior experience or internship in social media management and customer service is a plus.
• Skills:
  • Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
  • Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
  • Familiarity with social media platforms and an understanding of their unique features and audience preferences.
  • Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
  • Adaptability and willingness to learn new tools and technologies.
  • Creative mindset with an interest in staying informed about social media trends.

Benefits

We offer a competitive compensation package, including:

• Competitive salary: $20-$24 per hour, based on qualifications.
• Opportunity for career growth: Potential for career advancement within the organization.
• Health and wellness benefits: Comprehensive health insurance and wellness programs.
• Flexible schedule: 8-hour shift, Monday to Friday, with no nights or weekends.
• Supplemental pay types: Bonus opportunities and overtime pay.

Work Environment

Our modern office setting provides a collaborative and creative environment, with:

• Food provided: Enjoy meals and snacks in our on-site cafeteria.
• Dynamic team: Work with a talented and passionate team of professionals.

How to Apply

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Location

TPARTS LLC is located in Tustin, CA 92780. Relocation is not required, but we do require reliable transportation to and from work.

Application Question(s)

We're interested in learning more about your experience and qualifications. Please answer the following question:

• Are you familiar with Tesla aftermarket accessories?

Estimated Salary

The estimated salary for this position is $20-$28 per hour, based on qualifications.

Apply Now

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Learn More

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