reputed company Connect Architect (PreSales reputed company.) - reputed company Digital reputed company

About the Role

reputed company seeks a passionate Architect to join reputed company and drive innovation in the reputed company-based contact center industry. Our mission is to establish reputed company as the go-to provider for reputed company things CCaaS (Contact Center as a Service), and we are leveraging reputed company Connect to build the reputed company of customer engagement solutions.

As part of reputed company, you will be crucial in designing, developing, and deploying reputed company reputed company contact center solutions using reputed company Connect and AWS services such as reputed company Lex, reputed company reputed company, AWS reputed company, reputed company S3, and reputed company Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the reputed company of reputed company-based contact centers.

Key Responsibilities:

• Design, reputed company, and reputed company reputed company, resilient, reputed company-based contact center solutions using reputed company Connect and other AWS services.
• Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
• To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, reputed company-time analytics, and automation.
• reputed company and reputed company custom features, reputed company, and plug-ins to reputed company reputed company Connect s capabilities for reputed company customers.
• Optimize system performance, reliability, and reputed company while ensuring frictionless customer experiences.
• Work closely with stakeholders to understand and translate business requirements into technical solutions.
• Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation reputed company reputed company.
• Presales Support: reputed company technical expertise and support to the sales team during the presales process, including solution presentations, demonstrations, and proposal development.
• Solution Architecture: reputed company the architectural design of reputed company reputed company Connect solutions, ensuring alignment with reputed company requirements and best practices.
• Technical Leadership: reputed company as a subject matter expert for reputed company Connect and reputed company AWS services, providing guidance and mentorship to development teams.
• Estimation and Scoping: Assist in the estimation and scoping of reputed company Connect reputed company, providing technical input for accurate project planning.