Experienced Healthcare Customer Service Representative - Remote Phone Intake Specialist

Join Our Team: Make a Difference in Healthcare Customer Service

At CareCentrix, a leading innovator in the home healthcare industry, we're committed to delivering exceptional patient experiences and outstanding customer service. As a remote Healthcare Customer Service Representative, you'll be the first point of contact for patients seeking home healthcare services, providing critical support and care coordination. If you're passionate about making a difference in people's lives and have a knack for delivering top-notch customer service, we invite you to join our dynamic team.

About Us: CareCentrix - A Leader in Home Healthcare

CareCentrix is a pioneering company in the home healthcare sector, dedicated to improving the lives of patients and their families. With a strong focus on customer-centric care and a commitment to operational excellence, we've established ourselves as a trusted partner for healthcare providers and patients alike. Our mission is to provide seamless, high-quality care coordination, ensuring that patients receive the right care, at the right time, and in the right setting.

Job Highlights

• Competitive Compensation: $17.50/hour + Monthly Bonus Incentive opportunity
• Remote Work Environment: 100% remote position with flexible scheduling
• Immediate Openings: Start date available as early as January 13th, 2025
• Comprehensive Benefits: Health, Dental, and Vision insurance, 401K Savings Plan, Paid Parental Leave, and more
• Career Growth Opportunities: Professional skills training, tuition reimbursement, and advancement opportunities

Key Responsibilities

As a Healthcare Customer Service Representative, you'll be responsible for:

• Receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients
• Collecting clinical and demographic information and entering it into our CareCentrix portal
• Providing exceptional customer service, addressing patient inquiries, and resolving issues in a timely and professional manner
• Demonstrating empathy and patience when dealing with difficult callers or complex requests
• Maintaining strong attention to detail and adhering to company policies, including HIPAA/PHI compliance
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Qualifications and Requirements

To succeed in this role, you'll need:

• A High School Diploma or GED
• A minimum of 2 years of Customer Service experience in a call center environment
• At least 1 year of experience working in the healthcare or medical industry, with knowledge of medical terminology
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC and Search Engine skills, including Microsoft Office and internet navigation
• A reliable high-speed internet connection (Fiber or Cable) with a minimum upload speed of 2mb/10mb and download speed of 10mb/25mb or higher

Preferred Qualifications

While not required, the following skills and experience are highly valued:

• Previous experience working in a remote call center environment
• Familiarity with healthcare operations and care coordination
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

What We Offer

At CareCentrix, we're committed to supporting our employees' well-being and career growth. Our comprehensive benefits package includes:

• A competitive hourly rate of $17.50 + Monthly Incentive Bonus Opportunity
• A full range of benefits, including Health, Dental, and Vision insurance with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• A great culture with a sense of community and a dynamic work environment

Work Environment and Company Culture

As a remote Healthcare Customer Service Representative, you'll be working in a dynamic, fast-paced environment that values collaboration, innovation, and customer-centricity. Our company culture is built on a foundation of empathy, respect, and inclusivity, and we're committed to fostering a work environment that is engaging, supportive, and fun.

Career Growth and Development

At CareCentrix, we're dedicated to helping our employees grow and develop in their careers. With opportunities for professional skills training, tuition reimbursement, and advancement, you'll have the support and resources you need to succeed and thrive in your role.

Ready to Make a Difference?

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative at CareCentrix, you'll be part of a dynamic team that's dedicated to making a positive impact in the lives of patients and their families.

Apply now and join our team!