Experienced IT Technical Support Specialist – Remote Opportunity with Competitive Hourly Rate ($27.32 - $39.25) and Comprehensive Benefits Package

Welcome to Workwarp and Aulani, A Disney Resort & Spa

Aulani, A Disney Resort & Spa, is more than just a breathtaking destination; it's a place where magic comes alive, and the spirit of O`ahu meets the enchantment of Disney. As a member of our team, you'll have the opportunity to bring this unique blend of island charm and Disney magic to life in every aspect of your role. Our IT Technical Support team is dedicated to ensuring the seamless operation of our resort's technological equipment, and we're looking for a talented and experienced IT Technical Support Specialist to join our ranks.

About the Role and Team

As an IT Technical Support Specialist, you will play a vital role in assisting the IT manager in all applicable responsibilities, working closely with various lines of businesses, resort leadership, and team members to maintain and support our technological equipment. Your expertise will be essential in performing problem identification, reporting, and driving resolutions to ensure the smooth operation of our resort's technologies. You will be working remotely and will have the opportunity to collaborate with our team at the Aulani Resort on the island of Oahu, Hawaii.

Key Responsibilities

• Assist and/or support all resort communication technologies, including two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, and more.
• Assist and/or support all resort Point of Sale systems, including NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, and more.
• Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities, and emergency resource locators, ensuring accurate and up-to-date information.
• Use call accounting applications to generate call accounting reports and billing statements for special events and/or groups, providing valuable insights and support for our resort's operations.
• Perform technology room inspections for designated rooms, verifying accurate functionality and appearance of guest room technologies, including phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections, and Lutron.
• Employ problem-solving and triage methods to identify issues with all resort technologies, repairing and/or replacing items within your responsibility, and appropriately escalating issues to respective support teams and/or vendors.
• Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners, and performing other duties assigned by the IT manager.
• Complete all required trainings, development connections, and performance connections on or by their respective due dates, attending meetings, trainings, stand-ups, functions, and gatherings as needed.

Essential Qualifications

To be successful in this role, you will need:

• Minimum 1 year of related experience in IT technical support or a similar field.
• Demonstrated ability to work with little to no supervision and make sound decisions.
• Proven ability to call out high-level decisions to appropriate leadership.
• Knowledge in multiple systems, applications, and hardware.
• Knowledge of application, networking, and hardware triage.
• Excellent written and verbal communication skills.
• Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors.
• Able to lift and carry up to 50 lbs.
• Able to appropriately use ladders up to 12 ft in height.
• Able to stand for long periods or walk to distant locations and traverse up and down stairways.
• Available to work various hours, extended hours, overnight, weekdays, weekends, and holidays.
• 2-year college degree or equivalent experience.

Preferred Qualifications and Education

While not required, the following qualifications and education are preferred:

• 3+ years of related experience in IT technical support or a similar field.
• 4-year college degree or equivalent experience.

Career Growth Opportunities and Learning Benefits

At Workwarp and Aulani, A Disney Resort & Spa, we're committed to helping our team members grow and develop in their careers. As an IT Technical Support Specialist, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and development opportunities to enhance your technical skills and knowledge.
• Opportunities for career advancement and professional growth within our organization.
• Access to a range of online courses and resources to support your continued learning and development.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We're proud to offer a work environment that's supportive, collaborative, and fun. As an IT Technical Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional service and support to our guests and team members.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $27.32 - $39.25, depending on experience, as well as a comprehensive benefits package that includes:

• Health and savings benefits to support your well-being and financial security.
• Informational opportunities and special extras that only Disney can provide.
• Access to a range of perks and discounts, including theme park admission, resort discounts, and more.

Conclusion

If you're a motivated and experienced IT technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Technical Support Specialist at Workwarp and Aulani, A Disney Resort & Spa, you'll have the chance to work with a talented team, develop your skills and knowledge, and be part of a company that's dedicated to delivering exceptional service and support to our guests and team members. Don't miss out on this opportunity to join our team and start your journey with us today!