Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents at blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences through our mission-critical services and solutions. As a leading provider of support services, we partner with Fortune 100 companies and over 500 governments to create outstanding outcomes for our clients and the millions of people who rely on them. Our culture values individuality, and we strive to create an environment where our associates can thrive, make a difference, and grow both personally and professionally.

About the Role

We are seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team as a Medicaid Member Support Specialist for the State of Iowa. As the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, you will play a vital role in providing exceptional customer service and support. If you are passionate about helping others and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Act as the primary point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes, ensuring that all information is up-to-date and readily available.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone, maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements, addressing customer inquiries and resolving issues in a professional and courteous manner.
• Maintain effective working relationships with applicants, beneficiaries, and co-workers, demonstrating empathy, commitment, and a customer-centric approach in all interactions.

Essential Qualifications

• High School diploma or GED, with a basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, demonstrating strong communication and interpersonal skills.
• Ability to problem-solve through analysis and ongoing feedback, achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds, demonstrating cultural competence and sensitivity in all interactions.
• Must reside within 1 hour driving distance from Des Moines, IA, with reliable internet access and a dedicated workspace.
• Background check required, with a willingness to adhere to a break and lunch schedule and maintain excellent typing and grammar skills.

Preferred Qualifications

• Previous experience in a call center or customer service environment, with a strong understanding of customer service principles and practices.
• Excellent phone etiquette skills, with the ability to navigate a computer and understand/utilize policy.
• Ability to work in a fast-paced environment, demonstrating flexibility and adaptability in response to changing circumstances.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Excellent customer service skills, with a strong commitment to providing exceptional support and resolving customer issues in a professional and courteous manner.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates, providing opportunities for career advancement and professional development. As a Remote Call Center Customer Service Representative, you will have access to paid training, equipment, and ongoing support to ensure your success in the role. Our comprehensive training program will teach you all the skills needed to excel in your position, and our experienced team will be available to provide guidance and mentorship throughout your journey.

Work Environment and Company Culture

At blithequark, we value our associates and strive to create a positive, employee-friendly culture that supports their well-being and success. Our remote work environment is designed to be flexible and accommodating, allowing you to work from the comfort of your own home while maintaining a healthy work-life balance. We believe in recognizing and rewarding our associates for their hard work and contributions, and we offer a range of benefits and perks to support their physical, emotional, and financial well-being.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 per hour, with bi-weekly pay and a range of benefits, including:

• Full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot – Employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conclusion

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Remote Call Center Customer Service Representative. At blithequark, we value our associates and are committed to creating a positive, supportive work environment that allows them to thrive and grow. Don't miss out on this chance to make a difference and join our team of dedicated professionals – apply now and take the first step towards a rewarding and challenging career with blithequark.