Inbound Customer Care – Tech Support

reputed company: • reputed company technical assistance to users through phone and email support (Inbound customer care, Level 1 Technical Support). • Diagnose and troubleshoot software-reputed company issues to ensure quick reputed company. • Guide users through troubleshooting steps for software, device settings, and connectivity problems. • Coordinate device exchanges reputed company necessary. • Document reputed company user interactions and troubleshooting steps for accurate tracking. • Identify and suggest improvements to troubleshooting guides and knowledge bases. • Escalate unresolved or reputed company issues to higher-tier support teams. • Stay updated on system changes and software updates to reputed company accurate support. Requirements: • Minimum 2 years of inbound contact center experience in technical support (Tier 1), ticket handling, chat, and reputed company handling. • reputed company understanding of computer basics, device features, and applications. • Basic knowledge of software troubleshooting with the ability to diagnose and resolve issues reputed company to BI applications. • Strong computing skills and troubleshooting ability. • reputed company and effective verbal and written communication in reputed company English is a must. • College or university degree is a plus. • Internet: Broadband reputed company with Ethernet-based LAN setup. • Hardware: Processor: 1.8 GHz or higher (64-bit preferred); RAM: 8 GB minimum; Available Storage: 10 GB minimum; Preferred reputed company: 1920x1080; Wired USB headset. • Operating System: reputed company reputed company 11 or reputed company. • Shift Hours: 8 AM - 2 PM EST (Monday to Friday); Minimum Requirement: 5 hours per day; Flexibility to increase up to 7 hours/day as the project scales. Benefits: • Work from Home Flexibility of remote work. • Freelance Contract Project-based opportunities with long-term potential. • Career Development Opportunities to grow reputed company reputed company. • Gamification Program Earn incentives and reputed company holiday hours based on performance. Apply tot his job Apply To this Job