Tele Account Development Manager - High-Value Client Relationship Management (Phoenix, AZ)

Unlock Your Potential with American Express

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join Team Amex, you'll become part of a dynamic team that values integrity, diversity, and inclusion. You'll have the opportunity to learn and grow, creating a career journey that's unique and meaningful to you.

About the Role

We're seeking an experienced Tele Account Development Manager to lead the development and management of high-potential and high-spending clients. As a telephone-based position, you'll be responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers. If you're a results-driven professional with a passion for building strong relationships and driving business growth, this is an exciting opportunity to join our team.

Key Responsibilities

• Planning (10-20% of time): Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within your territory.
• Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations.
• Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards).
• Negotiate and Close (20-30% of time): Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit, and partner with specialized sales teams for product cross-sell (AP Automation).
• Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standards, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree
• Excellent sales experience (3-5 years minimum)
• Experience partnering with clients across various markets/industries
• Experience in a highly-regulated industry
• Strong customer relationship building skills
• Consultative selling skills to effectively identify client needs and configure solutions
• Ability to overcome objections and resistance to proposed solutions
• Strong influence and persuasion skills
• High learning agility, intellectually curious, and a collaborative and growth mindset

Preferred Qualifications

While not required, the following skills and experience can enhance your candidacy:

• Advanced knowledge of American Express products, processes, and tools (ONE.force, C360)
• Experience working in a sales environment with a strong focus on customer retention and growth
• Familiarity with sales automation tools and CRM systems

What We Offer

At American Express, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities

As a Tele Account Development Manager, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll be part of a team that values continuous learning and professional growth, with opportunities to advance your career and take on new challenges.

Our Culture

At American Express, we're committed to creating an inclusive and diverse culture that values the unique perspectives and experiences of our colleagues. We believe in fostering a work environment that's collaborative, innovative, and supportive, where everyone can thrive and grow.

Why Join Us?

If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply. As a Tele Account Development Manager, you'll have the opportunity to make a real impact on our business and build a fulfilling career with a global leader in the financial services industry.

Our salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. We consider factors such as location, experience, and job-related skills when determining your pay.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Ready to Apply?

If you have the skills and passion we're looking for, please submit your application today. This is a fantastic opportunity to grow your career with a leading global company.