MBA Leadership Development Program - Commercial/Customer Experience - Rotational Leadership Opportunity

Transform Your Career with Delta's MBA Leadership Development Program

Delta Air Lines, a leading global airline, is seeking highly motivated and talented MBA students to join its prestigious MBA Leadership Development Program in Commercial/Customer Experience. This two-year rotational program is designed to equip you with the skills, knowledge, and experience needed to succeed in a leadership role within the airline industry.

About Delta Air Lines

Delta Air Lines is a pioneer in the aviation industry, known for its commitment to innovation, customer satisfaction, and community engagement. With a rich history spanning over 90 years, Delta has established itself as a leader in the global airline industry. The company's dedication to operational excellence, customer experience, and employee development has earned it numerous accolades and recognition.

Program Overview & Key Responsibilities

The Commercial & Customer Experience Strategy MBA program is a rotational development program that will immerse you in various aspects of Delta's commercial and customer experience operations. Over the course of two years, you will have the opportunity to work in multiple roles, including Network Planning, Revenue Management, Marketing, Sales, Reservations, and Customer Experience.

As a participant in this program, you will be responsible for:

• Maximizing profitability by aligning capacity with demand through strategic deployment of aircraft and development of new city and route opportunities.
• Investigating competitors' pricing actions, initiating sales and other promotions to maintain market share, and analyzing airline consumer behavior to devise creative revenue-generating strategies.
• Leveraging data to develop promotion and channel strategies to drive incremental passenger revenue and improve value-led communication strategies with customers.
• Improving the travel experience for Delta's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.
• Developing recommendations for process improvements in reservations centers, call-handling, and segmentation to enhance customer service, employee engagement, and cost efficiencies.
• Driving initiatives to improve the customer experience.

What You Need To Succeed

To be considered for this program, you must meet the following minimum qualifications:

• Currently enrolled in an MBA program with a planned graduation date by Summer 2025.
• At least three years of post-undergraduate work experience in a dynamic, professional environment or relevant military experience.
• Ability to work onsite in Delta's Atlanta, GA office for the duration of the internship.
• Curiosity about the airline industry and a passion for learning.
• Strong analytical and creative problem-solving skills.
• Consistent track record of excellence and ability to excel in a fast-paced, matrix-team environment.
• Strong analytical, leadership, written, and verbal communication skills.
• Ability to prioritize safety and security, embracing diverse people, thinking, and styles.
• Possession of a high school diploma, GED, or high school equivalency, and authorization to work in the United States.

What Will Give You a Competitive Edge

While the above qualifications are required, the following preferred qualifications will give you a competitive edge:

• Demonstrated ability to collaborate and work effectively in a team environment.
• Strong analytical, leadership, written, and verbal communication skills.
• Proven track record of creative problem-solving and innovative thinking.
• Experience in the airline industry or a related field.

Career Growth Opportunities and Learning Benefits

The MBA Leadership Development Program is designed to equip you with the skills, knowledge, and experience needed to succeed in a leadership role within Delta. Through this program, you will have the opportunity to:

• Work on high-impact projects that drive business results.
• Develop a deep understanding of the airline industry and Delta's operations.
• Build a network of professionals across various functions and levels.
• Enhance your analytical, leadership, and communication skills.
• Gain exposure to various aspects of the business, including Network Planning, Revenue Management, Marketing, Sales, Reservations, and Customer Experience.

Work Environment and Company Culture

Delta Air Lines is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the values of integrity, respect, and teamwork. As a participant in the MBA Leadership Development Program, you will be part of a dynamic and talented team that is passionate about delivering exceptional customer experiences and driving business results.

Compensation, Perks, and Benefits

Delta Air Lines offers a competitive compensation package, including a salary, benefits, and perks. As a participant in the MBA Leadership Development Program, you will receive a comprehensive benefits package, including:

• Competitive salary.
• Comprehensive benefits, including medical, dental, and vision coverage.
• Retirement savings plan.
• Travel privileges for you and your family.
• Opportunities for professional development and growth.

Join Our Team!

If you are a motivated and talented MBA student looking for a challenging and rewarding leadership development opportunity, we encourage you to apply for Delta's MBA Leadership Development Program. This is your chance to join a world-class organization, work on high-impact projects, and develop the skills and knowledge needed to succeed in a leadership role.

Don't miss this opportunity to transform your career and become a part of Delta's legacy. Apply today and take the first step towards a bright and rewarding future!