Experienced Manager Customer Experience Journey Strategist – Business Markets and Global Enterprise at Blithequark

Join the Team at Blithequark: Where Innovation Meets Customer Experience

Blithequark is a leading provider of technology and communications services, dedicated to transforming the way we connect around the world. We're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and innovate. Our culture is built on the belief that listening is where learning begins, and we strive to make an impact that moves the world forward. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us and discover the rigor it takes to make a difference.

About the Role: Manager Customer Experience Journey Strategist

We're seeking a growth-oriented professional to join our Customer Experience Team in the Blithequark Business Group. As the Manager Customer Experience Journeys Strategist, you will play a critical role in enhancing customer experiences for business communications. You'll lead communication strategies to manage the end-to-end customer experience (CX) for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications.

Key Responsibilities:

• Own the end-to-end transactional journey work, logic sequencing, and touchpoint strategy for transactional and other omnichannel communications for Blithequark Business Group customers.
• Build, map, and analyze customer journeys, identifying gaps and implementing planned recommendations to drive Net Promoter Score (NPS) and churn/growth goals for the CRM team.
• Drive transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience.
• Possess an understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners, and campaigns) to influence communication journeys from purchases, legal, and compliance events.
• Work closely with agency and other creative partners in the design, build, and testing for emails, SMS, and other ad-hoc communications, ensuring standards and system classifications are met, aligned with future platform migration efforts.
• Lead design thinking and brainstorming exercises across cross-functional teams to influence the overall CX communications blueprint and touchpoint strategy.

What We're Looking For:

To succeed in this role, you'll need:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in marketing and/or digital marketing to business customers.
• Experience in executing on marketing communications, including Email, SMS, and/or Push Notifications.
• Program delivery and execution experience.

Even better if you have one or more of the following:

• AEM (Adobe Experience Manager) experience.
• Agency experience.
• Digital Marketing/Customer experience certification.
• Working knowledge of Adobe, Marketo, Pega tools.

Career Growth Opportunities and Learning Benefits at Blithequark

At Blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of learning benefits, including:

• Training and development programs.
• Mentorship opportunities.
• Industry conferences and events.
• Tuition assistance.

Work Environment and Company Culture at Blithequark

We pride ourselves on a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our company culture is built on the following values:

• Diversity and inclusion.
• Integrity and transparency.
• Customer obsession.
• Continuous learning.

Compensation, Perks, and Benefits at Blithequark

We offer a comprehensive total rewards package, including:

• Competitive salary.
• Short-term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

Equal Employment Opportunity at Blithequark

We're proud to be an equal opportunity employer, celebrating our employees' differences, including:

• Race.
• Color.
• Religion.
• Sex.
• Sexual orientation.
• Gender identity.
• National origin.
• Age.
• Disability.
• Veteran status.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't miss this chance to join our team and make a difference in the world. Apply now and take the first step towards a rewarding career at Blithequark!