Experienced Full Stack Customer Service Representative – Insurance Industry with Growth Opportunities at Blithequark

Join the Blithequark Team as a Customer Service Representative

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the insurance industry? Do you enjoy solving problems and helping others? Blithequark is seeking experienced Customer Service Representatives to join our team in Getzville, NY. As a Customer Service Representative, you will be the first point of contact for our policyholders, providing excellent customer service, answering billing questions, making policy changes, and offering recommendations.

About Blithequark

Blithequark is a leading insurance company with a rich history spanning over 75 years. We are known for our low rates, outstanding service, and innovative marketing strategies. As a wholly owned subsidiary of Berkshire Hathaway, we offer a stable and rewarding work environment with opportunities for growth and career advancement. Our company culture values diversity, inclusion, and mutual respect, and we strive to create a workplace where everyone can be their authentic self.

Key Responsibilities:

• Provide exceptional customer service to policyholders via phone, email, and chat
• Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner
• Make policy changes, answer billing questions, and offer recommendations to customers
• Utilize computer software to access customer information, process transactions, and maintain accurate records
• Work in a fast-paced, high-volume call center environment with a focus on efficiency and productivity
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications:

• High school diploma or equivalent required
• 1-2 years of experience in customer service, preferably in the insurance industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high-volume call center environment
• Strong problem-solving and analytical skills
• Proficient in computer software and multi-tasking

Preferred Qualifications:

• Associate's or Bachelor's degree
• 2-3 years of experience in customer service or a related field
• Experience with insurance industry products and services
• Certifications or licenses in insurance or customer service

What We Offer:

Competitive Salary and Benefits

Blithequark offers a competitive salary range of $18.86 - $28.78 per year, with a base salary increase of 10-15% within the first year for many associates. Our Total Rewards Program includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period
• Paid Vacation, Sick, and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

Career Growth and Development

At Blithequark, we believe in investing in our associates' growth and development. We offer:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Leadership development programs
• Industry-specific training and certifications

Work Environment and Culture

Our work environment is designed to support the well-being and productivity of our associates. We offer:

• A dynamic and supportive work environment
• Employee Resource Groups to foster a sense of community
• A culture of diversity, inclusion, and mutual respect
• Opportunities for socialization and team-building

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the insurance industry, we encourage you to apply to join our team at Blithequark. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

At Blithequark, we are committed to equal employment opportunity and do not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all associates.